2019 has begun and there are great things to come in the travel industry. Technology is always a great topic of conversation in travel, but what is also very interesting is the behaviours of the travellers making the bookings.

Let us have a look at both of these topics and get ready for what this year has in store for all of us.

 

Technology Trends

 

Personalisation:

If you don’t know this yet, we suggest you really start looking into it. The times of personalisation being a luxury is a thing of the past, travellers now expect it. Whether it is a business trip or a holiday, they want to be “blown away” and have a unique experience. The key is to add value to your clients and add that personal touch that they so desire.

One of the best ways to achieve this is through technology solutions with travel service providers, and if you add a touch of sophistication and enthusiasm into the mix you are bound to have one happy client on your hands who will keep coming back for more.

Read more on personalisation

Robots:

There are probably mixed feelings about this one when mentioned to most people as there is always a tendency to be amazed but also fear for what the future may hold for humans. But as you know, we do not have any choice but to embrace and make it work to our advantage because if the industry demands it then it needs to be done.

The travel industry is increasingly introducing robotic technologies as the demand for self-service opportunities increases. These demands are creating a higher motivation for travel agencies, hotels and other travel businesses to use AI robots more.

Mobile Applications:

This trend is probably the easiest one to implement. Mobile applications will be able to facilitate a number of things within the travel industry from bookings and reservations to hotel guests controlling appliances.

Recognition Technology:

Something, for a long time, we thought only belonged in the movies is becoming a reality. This recognition technology will include fingerprint, facial recognition, retina scanning and other biometric identification methods.

Some of these recognition technologies have great potential in the travel industry and will allow for even greater personalisation for the traveller. One of the greatest purposes that this technology will fulfil is security in travel. The facial recognition will help staff be prepared for what measures may need to be taken with travellers with a bad reputation.

Now that we have looked at some of the technology trends, let’s have a look at some of the traveller behaviours that we can expect in 2019.

Read more on the hoppaGo technology

 

Behaviour Trends

Tour Operator Bookings:

Whilst the tour operators are used to clients booking their tours and activities at least two weeks in advance on average, this will be changing to about 1 to 3 hours before the activity or tour, either in-destination or just before their arrival. As we know, this is going to make the lives of tour operators quite difficult with planning and arranging what needs to be done.

The good news is that it looks like the multi-day tours will be being booked in advance and a top option for travellers. The trend seems to be that a longer tour is preferred to multiple tours over the same period of time.

Mini Holidays:

Long, extended holidays are out and shorter holidays that happen more often are in! The stress of planning the longer vacations cause a lot of stress and travellers are choosing to opt out of this and rather enjoy the experience as a whole from booking to arriving home from their trip.

Wellness Tourism:

As we know, wellness is growing in every industry and that does not exclude the travel industry at all, and it will continue to grow more extensively over the next few years. Travellers are wanting to feel more rejuvenated and learn more about developing a better lifestyle which means fitness resorts, holistic spas and natural experience holidays will be the more frequented holiday spots of choice.

 

The possibilities of 2019 are endless and exciting and we at hoppaGo cannot wait to look back at the end of this year and see how far the travel industry has come!

 

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