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Some destinations lawfully require that infants or children travel in a vehicle with a baby or booster seat. Please ensure that you are aware of any local laws pertaining to child safety.

hoppaGo recommend you bring your own baby or booster seats for children or infants. hoppaGo suppliers will be able to provide them in some areas to meet the required local standards but may vary in quality. A supplement will be required for baby and booster seats.

Availability of baby or booster seats will be shown at the time of booking. If you are not prompted to add a child seat, then it means that the local ride provider that you have selected does not offer them as a bookable extra and you will need to select another ride provider.



Prior to pick-up hoppaGo will send the booking details to the customer by SMS using the mobile number provided. This additional communication serves as a reminder, provides peace of mind to the customer and significantly reduces any issues relating to the service pick-up.

If the local ride provider is unable to locate the customer, they will have the option to call the customer directly which will help to ensure that the driver and customer are able to meet each other.



This is completely up to you. The email address entered into a booking is used by hoppaGo and its suppliers if hoppaGo need to make contact. If you prefer hoppaGo to contact you as the Agent then you should input the Agency email address. If you are happy with your customer to be contacted directly by hoppaGo, to advise of any updates or changes, then the customer email address should be input. Only communications related to that specific booking will be sent to the email address provided.



The service providers will confirm the booking which includes validating the best pick up time based upon flight details provided. If you do not know the flight number, hoppaGo system will give you suggestions of what the correct flight number is by offering a drop-down list with all flights to and from the airport you are arriving from or travelling to.



If the local ride provider cannot find the address that you have entered, they will not be able to provide the service correctly. Your service will be cancelled if the correct address is not in the booking and whether or not that service is refunded will be dependent on the local ride provider.



For a private service, you will be able to book by either flight, ship or train arrival/departure time, or by pick up time. You will be given the option to book by flight or by pick up time on the first page of the website. If you have booked by flight, ship or train arrival/departure time, a pick up time will be automatically assigned to the booking and will be shown before you complete the booking.

If you have booked a shared shuttle, speedy shuttle or shared ride service, the local ride provider will assign a pick up time 24 – 48 hours before you are due to be picked up. Please ensure that you are aware of how to acquire this pick-up time by looking at the information provided on your e-ticket.



The estimated journey time is calculated by a link that hoppaGo system has with Google Maps, as well as by the recommended journey time provided to us by the local supplier.



No, the local supplier can offer you any vehicle that fits the category of vehicle booked, save where you have booked a specific vehicle type such as a Mercedes E-Class.


The luggage allowance is dependent on the local supplier and the vehicles that they offer. The luggage allowance will be shown at the time of booking when you select the vehicle type and ride provider that you would like to book.


Sports equipment such as ski bags, golf bags, surf boards and bicycles are classed as excess luggage and may be chargeable. Availability of these types of extras will be shown at the time of booking. If you are not prompted to these specific types of extras, then it means that the local ride provider that you have selected does not offer them as a bookable extra and you will need to select another ride provider.


Not all providers require a physical copy of the e-ticket, but some do request this. If the customer cannot print out a copy of the e-ticket, or would simply prefer not to, please call the number on the e-ticket and check with the local ride provider on whether this might be an issue when the customer meets the driver or representative.



Please wait a maximum of 20 minutes after the pick-up time previously agreed before calling the number on your e-Ticket. It is important that you call this number to ensure hoppaGo suppliers can help you. If your calls to hoppaGo supplier do not resolve the matter it is your responsibility to ensure that you make alternative arrangements for your journey. hoppaGo cannot accept any liability for costs incurred due to missed flights Please ensure that you obtain a receipt for any additional costs incurred should you wish to claim a refund. Please then submit this to hoppaGo Customer Services department upon your return home for consideration of a refund. Please be advised that a refund of this amount cannot be guaranteed, however if, upon investigation, the supplier is found to be in error, hoppaGo will refund your taxi fare in full. Please note that no refund of additional costs can be considered without a receipt.



For arrivals at an airport, train station or port, the customer should be at the pick-up point within an hour of their arrival in the booked destination. For departures, the customer should please be waiting at the pick-up point at least 15 minutes prior to their pick up time.



For private vehicle services, local suppliers monitor flight and cruise ship arrival times in case of delays. If possible, please contact the local supplier using the number supplied on your e-Ticket to inform them of any delays. Wherever possible and subject to availability the supplier will rearrange your pick up. If your delay exceeds 3 hours you will need to arrange your own transport and claim the cost back from your flight/cruise provider.

If you have booked a shared vehicle service, you will be able to board the next available shuttle. Please note - this may not be available for several hours, or until the next day, and in areas where shuttle services operate on a limited timetable, you may need to arrange your own onward travel. If your return flight changes during your trip please use the number supplied on your e-Ticket to contact hoppaGo supplier and reconfirm your pickup time.

If there is a delay to your return service hoppaGo will contact you at the earliest time possible and will operate the service as soon hoppaGo are able to do so.

hoppa regret that hoppaGo cannot be held responsible for any costs incurred due to flight delays or missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond hoppaGo control.



hoppaGo requests that you discuss the need for insurance with all customers. The service booked via hoppaGo is not automatically insured and hoppago cannot always control issues that may arise with a booking. In the instance of Force Majeure situations, a refund may not always be offered and therefore insurance should be considered to cover these and other related risks to the service not being provided.



Should the local supplier cancel the service, hoppaGo will try hoppaGo best to make an alternative arrangement and rebook a like-for-like service with an alternative provider. Only if hoppaGo cannot find an alternative provider, will hoppaGo cancel the service with you.



The local supplier’s cancellation policy is shown at the time of booking.



Any refund due on a cancelled booking will be shown when searching the booking while logged into the hoppaGo website. The red ‘Cancel’ button will include the fee you will be charged if you decide to cancel the service.



hoppaGo only uses the customer data provided for the fulfilment of the services booked. The customer data will also be passed to hoppaGo’s suppliers to support the service being provided. The customer data is not used for marketing purposes by hoppaGo or by the supplier.



At the time of booking, you will be given a link to the hoppaGo Supplier Terms and Conditions and any cancellation policies relevant to the selected supplier. A link to the Supplier Terms and Conditions will also be displayed before you are asked to confirm the booking. View the hoppaGo Terms and Conditions here.




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