1. Summary of Services and Acceptance
These Standard Terms and Conditions (the “Terms”) govern access to and use of the business of Hoppa Group Ltd (“Us”, “We”, “Our”,“Hoppa”), conducted through Our Internet web sites at hoppa.com (the "Web Site") and through Our Mobile Applications (the “Mobile App”), all of which provide digital and online private services (collectively, such services are hereafter referred to as the "Services").
Our Services are limited to helping you arrange transportation provided by a third-party; We do not provide carriage or transportation as part of Our Services, We only provide logistics helping You secure carriage or transportation from a third-party. Through the Services, We make arrangements with a transportation service provider in Our name, providing You with an entitlement to carriage as a third-party beneficiary. Consequentially, You are entitled to demand transportation services and make other requests or claims directly with the third-party transportation service provider. Your payments to Us are comprised of arrangement and logistics fees paid to Us, as well as the advance payment made by Us to the transportation service provider on your behalf. Your use of Our Services constitutes your acceptance of these Terms.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE WEB SITE, THE SERVICES, OR THE MOBILE APP (COLLECTIVELY REFERRED TO AS “BOOKING CHANNELS”). BY USING THE BOOKING CHANNELS, YOU AGREE TO THESE TERMS. YOU MAY ONLY USE THE BOOKING CHANNELS ON BEHALF OF A BUSINESS ENTITY, WHETHER AS AN EMPLOYEE, CONSULTANT OR AGENT OF SUCH BUSINESS ENTITY, IF YOU HAVE THE LEGAL CAPACITY AND AUTHORITY TO BIND SUCH BUSINESS ENTITY TO THESE TERMS. IF YOU LACK SUCH AUTHORITY, YOU MAY NOT USE THE BOOKING CHANNELS.
WE MAY CHANGE THESE TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE, AND SUCH CHANGES WILL BE EFFECTIVE ON THE DATE THEY ARE POSTED ON THE WEB SITE. USE OF THE WEB SITE, THE SERVICES, AND THE MOBILE APP AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR ACCEPTANCE OF ALL SUCH CHANGES. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE PROHIBITED FROM USING THE BOOKING CHANNELS.

2. Use of the Web Site, the Services, and the Mobile App
You may only use the Web Site, the Services, and the Mobile App in accordance with these Terms and the posted policies and procedures that appear on the Web Site, and for lawful purposes. You agree not to use the Booking Channels to: (a) transmit any material that infringes or misappropriates any third party's copyright, trademark, trade secret, patent, or other proprietary rights, (b) transmit any material that is false, inaccurate, fraudulent, or misleading, (c) distribute computer viruses, worms, or software intended to damage or alter a computer system without the owner's consent, (d) use "auto-responders," "cancel-bots," or other similar mechanisms that generate excessive network traffic, (e) transmit any unlawful, harmful, defamatory, pornographic, obscene, vulgar, threatening, harassing or otherwise objectionable material, (f) send or relay any unsolicited advertising or chain letters, (g) exceed your permitted access or attempt to gain unauthorized access to the Booking Channels, or any part thereof, or other accounts, computer systems or networks, through login password mining or any other means, (h) frame any portions of the Booking Channels within another web site or establish links from any other web site to any page of the Web Site other than the home page or (i) resell use of, or access to, the Booking Channels to any third party without Our prior written consent. We reserve the right to terminate Your access to the Booking Channels at any time without notice if We determine, in Our sole discretion, that You have abused or violated any of these Terms and Conditions.

3. Your Account
You are responsible for maintaining the confidentiality of Your Web Site and Mobile App accounts and passwords and for restricting access to Your computer and mobile devices. You are responsible for all activity occurring in Your accounts or with Your passwords. You may not assign or transfer Your Hoppa account to any other person or entity without the prior consent of Us. You acknowledge that Hoppa is not responsible for third-party access to Your account that results from theft or misappropriation of Your account. We and Our affiliates reserve the right to refuse or cancel Services, terminate Your Hoppa account(s), or remove or edit content attributable to Your Hoppa account on any Hoppa property, including the Web Site, without notice to You, in Our sole discretion.

4. Privacy
The use of Our Services is subject to Our Privacy Policy, which also governs use of the Web Site and Mobile App, and which are incorporated by reference into and integrated with these Terms.
We take Your privacy and data security very seriously. We have a separate policy - the Privacy Policy - about Our policies and practices that You should read. For information about how We collect, use, and share Your personal data, please check out Our Privacy Policy. By using the Services, You agree that We may use Your personal data as set forth in Our Privacy Policy.

5. Consent to Electronic Communications
Visiting the Web Site, using the Mobile App or sending an email to Us constitutes electronic communications. You consent to receive electronic communications from Us and agree that Your electronic receipt of executed agreements, notices, disclosures and other communications from Us, including without limitation through email or publication on the Web Site, satisfies requirements to the fullest extent permitted by law, that such communication be in writing.

6. Links to Third-Party Sites and Third-Party Services
The Web Site and Mobile App integrate links to third-party websites ("Linked Sites"). The Linked Sites are not owned or controlled by Us and We are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site. We are not responsible for any changes or updates to a Linked Site. We provide You with links to Linked Sites only for convenience, and We do not endorse or have a business association with the operator of any Linked Site absent an express communication to the contrary. Certain services made available through the Web Site or the Mobile App are delivered by third-parties.
If You elect to use or purchase a third-party delivered product, service or function through the Web Site or the Mobile App, You agree to permit Us to share such information and data about You with the third-party provider with whom We have a contractual relationship to provide the product, service or functionality you requested, as is necessary to fulfill Your request.

7. Services are not Available for Children
If You are under the age of eighteen (18), you may use Booking Channels only with the permission of a parent or guardian.

8. Warranty Disclaimer
THE WEB SITE, THE SERVICES, THE MOBILE APP AND ANY INFORMATION PROVIDED THROUGH THE WEB SITE, THE SERVICES, OR MOBILE APP, INCLUDING ANY THIRD-PARTY APPLICATIONS OR THIRD-PARTY PROVIDED INFORMATION, ARE PROVIDED BY US ON AN "AS IS" BASIS, AND NEITHER US NOR OUR SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE BOOKING CHANNELS OR THE INFORMATION MADE AVAILABLE THEREBY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY AND NON-STATUTORY, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, ACCURACY OF INFORMATION, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR CUSTOM OF TRADE. NEITHER US NOR ANY OF OUR SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS WARRANTS THAT USE OF THE BOOKING CHANNELS WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE BOOKING CHANNELS ARE FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS.

9. Limitations of Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN AND TO THE FULLEST EXTENT PERMITED BY LAW: (A) IN NO EVENT WILL US, ANY OF OUR SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS, INCLUDING THEIR RESPECTIVE OFFICERS, MANAGERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, ARISING OUT OF THE USE OF OR INABILITY TO USE THE BOOKING CHANNELS, OR ANY LINKED SITES OR THIRD-PARTY APPLICATIONS OR SERVICES LINKED TO THE BOOKING CHANNELS, WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER WE KNEW OR WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR AGGREGATE LIABLITY FOR DIRECT DAMAGES ARISING FROM OR RELATING TO THE BOOKING CHANNELS, REGARDLESS OF THE CAUSE OF ACTION, WHETHER UNDER CONTRACT, TORT, OR OTHER LEGAL THEORY, IS LIMITED TO THE GREATER OF (1) THE AMOUNT YOU PAID TO OR THROUGH US FOR THE SERVICE THAT IS THE SUBJECT OF A CLAIRM OR DISPUTE OR (2) FIFTY DOLLARS ($50). THE FOREGOING LIMITATIONS OF LIABILITY ARE INDEPENDENT OF, AND SHALL APPLY REGARDLESS OF, ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED OR EXCLUSIVE REMEDY. YOU UNDERSTAND THESE LIMITATIONS OF LIABILITY ARE MATERIAL TERMS AND BUT FOR YOUR AGREEMENT TO THEM, WE WOULD NOT AGREE TO OFFER YOU ACCESS TO THE SERVICES, THE WEB SITE OR THE MOBILE APP.

10. Booking and Payment
10.1 Bookings may be made online on Our Web Site or the Mobile App. Where two or more people are included in the same booking, the person making the booking (“the Lead Party” or “You”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these Terms and Conditions on behalf of himself or herself and each member of the party. You must follow the process for making the booking and paying for the services (either at the time of booking or immediately prior to the use by You of the Services).
10.2 Full payment is required either (i) at the time of booking; or(ii) not less than 48 hours before the use of the Services by You; or (iii) where You have booked Our Services, on completion of Your journey, depending on which Services and payment option offered to You at the time You confirm the booking.
10.3 We use a third-party payment processor (the “Payment Processor”) to link Your credit card account to pay for the Services booked on the Web Site and through the Mobile App. The processing of payments or credits, as applicable, in connection with use of the Web Site, the Services, and the Mobile App are subject to the terms, conditions and privacy policies of the Payment Processor and the credit card issuer in addition to these Terms. We are not responsible for any errors made by the Payment Processor. In connection with your use of the Booking Channels, We will obtain certain transaction details, the collection, maintenance and use of which are governed by Our Privacy Policy.

11. Waiver; Remedies
The failure of Us to partially or fully exercise any of its rights hereunder or Our waiver of any breach of these Terms, shall not prevent a subsequent exercise of such right by Us or be deemed a waiver by Us of any subsequent breach by You of the same or another provision of these Terms. Our rights and remedies hereunder are cumulative and shall not limit Our right to exercise any other right or pursue any other remedy permitted by law.

12. Governing law and Jurisdiction
The Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Disputes or claims arising out of or in connection with these terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

13. Support and Safety; Force Majeure
Many factors may impact the quality of the communications and use of the Services. From time to time, We may perform maintenance on or upgrade the Services, the Web Site or the Mobile App, which may require temporary suspension of or limitations on the use of the Services, until such time as maintenance or upgrade is completed. We disclaim responsibility for, and you agree to waive to the fullest extent permitted by law, damages or costs you incur from Our delay, disruption, interruption or failure to perform, in whole or in part, any obligation hereunder for reasons which are substantially beyond Our control, including without limitation, reliance on a third-party not owned or controlled by Us, maintenance, upgrade to hardware or software needed to operate the Services, severe weather or natural disaster such as fire, flood or earthquake, strikes, action by government or public authority, act of God, disease, pestilence or pandemic, act of war or terrorism, civil disorder, or delay or destruction caused by public carrier.

14. Term and Termination
These Terms become effective on the earliest to occur of your accessing the Web Site and Mobile App, or use of the Services.

15. Entire Agreement
The Terms and Conditions, the Terms, Limo Terms as well as the policies and terms posted on the Web Site and Mobile App set forth the entire agreement between You and Us for the Services and supersede all other negotiations, understandings, statements and agreements We may have had with You.

16. Changes to Terms
We reserve the right, in Our sole discretion, to amend or modify these Terms and Conditions , and such amendments will become effective and binding after they are published on the Web Site, superseding prior Terms and Conditions. The effective date of these Terms and Conditions are conspicuously posted at the top of the Terms and Conditions.

PERSONS USING THE SERVICES OF US, ARE SUBJECT TO THE FOLLOWING SERVICE TERMS OF USE (“LIMO TERMS”), IN ADDITION TO OUR STANDARD TERMS AND CONDITIONS (“TERMS”), WHICH ARE INCORPORATED BY REFERENCE AND INTEGRATED HEREIN. USE OF OUR SERVICES ARE PROHIBITED WITHOUT ACCEPTANCE OF AND AGREEMENT TO THESE LIMO TERMS. We reserve the rights to modify, amend or cancel these Limo Terms in our sole discretion. References to “You” or “Your” mean the person using Our services, and references to “We”, “US”or “Our” means Hoppa.
Hoppa is a Global Ground Transportation Marketplace, offering seamless access to a wide array of transportation services through a single platform, including Pre-booked Transfer Service, Shared Shuttle Transfer Service, Ride Hailing Service, and Rail Tickets Transfer Services. As described in the Terms, all transportation referenced herein is provided by third-party service providers, not by Us. It is further clarified that the following specific terms apply to the aforementioned services respectively:

i. Pre-booked Transfer Service Terms

1. Waiting period for Airport Transfer services
Pickup services (airport, train station and port transfer) arranged through Us generally include a free waiting period of up to 60 minutes. For drop off rides arranged through Us, a 15-minute free waiting is included. Additional fees may apply if you exceed these waiting periods.

2. Extra stops
You may ask your driver to make stops during the ride. Additional charges may apply, based on the number of stops, time and distance from the original route.

3. Hourly booking/Private tour
These transportation services are charged based on the time scheduled for them. Additional charges may apply for exceeding the time period hired. There’s no mileage limit for the time hired.

4. Child Seats
Only the first child or infant seat may be provided upon request at no extra charge, additional child seats may be chargeable. This request should be made during the booking process. If you make your request after booking the transportation, your request will be fulfilled based upon availability of the seat(s) requested and reasonable accommodation efforts by the transportation provider.

5. Rates
Transportation service arranged through Us is charged in full once your booking has been confirmed. Unless you have booked via a low deposit option; in which case the remaining balance will be deducted, from the original method of payment used, on the due date advised at the time of booking. Fares collected by Us include tips, parking, fuel, taxes, and toll road fees.

6. Disputed Charges
You agree to lodge with us any objection to your fees or charges within the fourteen (14) days from the charge date. Using the Contact Us information in the Standard Terms, please send us copies of your credit card statement marking the disputed charges or items, along with a reasonably detailed explanation of your dispute. You waive your right to initiate disputed charges after fourteen (14) days from the charge date, and after that time, charges will be final and non-refundable.

7. Damages Resulting from Your Act
You are responsible for any damage or expense caused by you or the rider(s) for whom you arranged transportation through Us, including, without limitation, fines, tickets, repair costs and legal fees resulting from damage to a vehicle. Depending on the circumstances and safety of the driver and/or passenger(s), the driver has the discretion to terminate a ride prior to arrival at the final destination.

8. No Shows Non-Refundable
After the included waiting period has expired, the driver will contact you in order to arrange any additional waiting time. In the event you cannot be reached using the contact information you provided, the driver will notify Us, and We may in Our sole discretion assess a non-refundable no-show fee equal to the amount you were already charged.

9. Numbers of Passengers
Vehicles are insured for the appropriate maximum number of passengers and luggage. Please choose a vehicle suitable for the size of your party and baggage; local safety regulations prohibit exceptions, and booking a vehicle too small for your party and/or luggage may result in delay or cancellation of your booking.

10. Payments
Payment in full is required to confirm the booking of any transportation service through Us. Our payment system accepts many different types of credit and debit cards.

11. Reservations
Reservations should be made at least 24 hours in advance to provide quality service in the vehicle of your choice. Booking within 24 hours prior to the requested transportation service will be done upon vehicle availability and reasonable efforts basis. Reservations are based on a vehicle category and not on a specific vehicle model. In case We are unable to fulfill a confirmed reservation for a particular vehicle category, We reserve the right to offer a larger category vehicle for you at no extra charge.

12. Vehicle Categories; Upgrades
You may make a selection among different vehicle categories, such as “Sedan", "Business Sedan”, "Minivan", "Business Minivan", “Minibus” or “Bus”, for your booking (referred to hereafter as a “Ride Request.”). Vehicle images displayed at Our website are for illustrative purposes only and do not guarantee your Ride Request will be fulfilled with a particular vehicle model or color. Ride Requests are fulfilled subject to vehicle availability, and an upgrade from the vehicle class "Sedan" to a larger vehicle category, such as "Business Sedan" or "Minivan", may be made by Us at no additional cost to you.

13. Pet and Service Animals
Pets and service animals are generally allowed inside a booked vehicle at no additional charge, so long as you provide notice of the animal during the booking process. For safety and comfort, the animal will be treated as a passenger for calculating space and passenger allowance, and for assessing the appropriate vehicle category.

14. Smoking policy
Smoking or vaping in any vehicle through which transportation was arranged by Us is strictly prohibited. Any sign of smoking or vaping in the vehicle will result in a minimum mandatory $250.00 cleaning fee assessed to your Hoppa account. The driver reserves the right to terminate a trip prior to arrival at final destination if you or your passenger(s) smoke or vape in the vehicle during the trip, and your charge for the booking will be non-refundable.

15. Refunds and Cancellation policy
If You cancel a service booking, We will provide a refund based on the cancellation time, as follows:
In the pick-up/drop-off and other transfer services, the following cancellation rules shall apply. However, in cases of emergencies or force majeure events (including but not limited to flight delays, sudden illnesses, natural disasters, etc.) that result in the Your need to adjust or cancel the services, You shall notify Us as soon as possible. Upon such notice, We shall make commercially reasonable efforts to assist You in rescheduling the service or offering alternative solutions. Subject to Our assessment and confirmation of the circumstances, and where reasonable, the cancellation penalty may be partially or fully waived.
15.1 Refund and Change Rules for Airport Transfer or Single-use Transfer Orders:
15.1.1 For vehicles with 7 seats or fewer
(1) Outside 24 hours (exclusive) before the service begins: Free cancellation or modification.
(2) Within 24 hours (inclusive) before the service begins: If canceled, 100% of the actual paid amount will be deducted as a penalty.
15.1.2 For vehicles with 8-14 seats
(1) Orders can be cancelled or modified for free if more than 48 hours (exclusive) before the service start time;
(2) Orders cancelled within 48 hours (inclusive)of the service start time will incur a 100% cancellation fee of the actual paid amount.
15.1.3 For vehicles with 16 seats and above:
(1) Orders can be cancelled or modified for free if more than 14 days (exclusive) before the service start time;
(2) Orders cancelled within 14 days (inclusive) to 7 days (exclusive) before the service start time will incur a 50% cancellation fee of the actual paid amount;
(3) Orders cancelled within 7 days (inclusive) of the service start time will incur a 100% cancellation fee of the actual paid amount.
15.2 Refund and Change Rules for Charter Orders:
15.2.1 Single-day Transfer Service:
15.2.1.1 For vehicles with up to 7 seats
(1) Orders can be cancelled or modified for free if more than 48 hours (exclusive) before the service start time;
(2) Orders cancelled within 48 hours (inclusive) of the service start time will incur a 100% cancellation fee of the order amount.
15.2.1.2 For vehicles with 8-14 seats
(1) Orders can be cancelled or modified for free if more than 72 hours (exclusive) before the service start time;
(2) Orders cancelled within 72 hours (inclusive) of the service start time will incur a 100% cancellation fee of the order amount.
15.2.1.3 For vehicles with 16 seats and above
(1) Orders can be cancelled or modified for free if more than 7 days (exclusive) before the service start time;
(2) Orders cancelled within 7 days (inclusive) of the service start time will incur a 100% cancellation fee of the actual paid amount.
15.2.2 Multi-day Transfer Service:
15.2.2.1 For vehicles with up to 7 seats
(1) Orders can be cancelled or modified for free if more than 72 hours (exclusive) before the service start time;
(2) Orders cancelled within 72 hours (inclusive) of the service start time will incur a 100% cancellation fee of the order amount.
15.2.2.2 For vehicles with 8-14 seats
(1) Orders can be cancelled or modified for free if more than 7 days (exclusive) before the service start time;
(2) Orders cancelled within 7 days (inclusive) of the service start time will incur a 100% cancellation fee of the order amount.
15.2.2.3 For vehicles with 16 seats and above
(1) Orders can be cancelled or modified for free if more than 14 days (exclusive) before the service start time;
(2) Orders cancelled within 14 days (inclusive) of the service start time will incur a 100% cancellation fee of the actual paid amount.
15.3 Special Cases:
In the event of flight cancellations, the inability to use the originally booked airport pick-up service due to the flight specified in reservation is cancelled , or force majeure (natural disasters: earthquakes, tsunamis, red rainstorm or typhoon warnings, extreme weather; social abnormal events: strikes, terrorist attacks; government actions: government bans, changes in entry and exit policies), Party A should contact customer service immediately. The order can be canceled for free, but any additional costs and losses incurred (such as non-refundable hotel expenses for the driver) will be borne by You.
15.4 Order Modification Rules:
Order modifications are limited to Your names, contact numbers, the number of passengers, and luggage quantity (within the vehicle's capacity). If modifications exceed the original order scope, the original order needs to be canceled, and a new product must be purchased. Prices will be based on the new order (affected by high or low seasons or exchange rates), and according to the refund and change rules, if the order is eligible for free modification, one free modification is allowed.
15.5 Refund and Change Rules for Common Value-added Services:
15.5.1 Cancellation: Outside 24 hours before the main order service begins (exclusive), free cancellation is allowed. However, losses incurred due to the Your cancellation that affects the driver (such as non-refundable losses for rented child seats) will be borne by You.
15.5.2 Change: Outside 24 hours before the main order service begins (exclusive), additional value-added services can be added or the airport pick-up card name and child seat specifications can be changed. However, losses incurred due to customer-initiated changes affecting the driver (such as non-refundable losses for rented child seats) will be borne by You. Active changes may result in a change of driver services.

16. Cleaning fee
We reserve the right to assess a clean-up fee of up to $250 for any trash, unsanitary debris, vomit or spills left in a vehicle.

17. Baggage and Lost or Misplaced Items
We disclaim responsibility, including for handling or maintenance, of any baggage or for other property left in a vehicle. We have disclaims liability for any samples, displays, property or personal effects left in the vehicle by you or your passenger(s). We will make reasonable efforts to investigate and retrieve any belongings left in a vehicle, upon request. Please check thoroughly to ensure you have all your personal belongings and property before leaving a vehicle you booked through Us.

18. Safety Belts
We require passengers to comply with all local laws and regulations regarding safety belts and other safety equipment.

ii. Shared Shuttle Transfer Service Terms

1. Fare Structure
1.1 All fares include applicable taxes and fees.

2. Booking Terms
2.1 Advance Booking. Rides may be scheduled as late as twenty-four (24) hours prior to the scheduled pickup time.
2.2 Booking Confirmation:
(1) Immediate Confirmation. Upon booking, You will receive an immediate confirmation email containing trip details and supplier information.
(2) Reminder Confirmation. A reminder confirmation email will be sent to You seven (7) days prior to the scheduled ride.
(3) Pre-Trip Notification. A final confirmation via SMS or WhatsApp will be sent twenty-four (24) hours prior to the trip, including details of the arrival/departure meeting points and contact details.
2.3 Arrival at airport Instructions. Customers will receive clear check-in instructions at designated meeting points. The maximum waiting time at the meeting point or scheduled departure time will be specified and adhered to by the service provider.
2.4 Departure to airport Instructions. Pickup time is scheduled based on flight information and available at least 24-hour before.

3. Cancellation & Refund Policy
3.1 Cancellation:
(1) Full Refund. A full refund will be issued if the booking is canceled more than forty-eight (48) hours before the scheduled pickup time.
(2) No Refund. No refund will be provided if the booking is canceled within forty-eight (48) hours of the scheduled pickup time.
3.2 Any eligible refunds will be processed within fourteen (14) days to the original payment method used by You.

4. No-Show Policy & Waiting Time
4.1 From Airport Departures:
(1) For flexible schedule shuttles: a maximum sixty (60) minutes’ grace period is allowed post-landing to allow check-in and boarding;
(2) For fixed schedule shuttles: no additional waiting time is guaranteed.
4.2 To Airport Departures: No grace period after scheduled pickup time, and You are required to arrive at least five (5) minutes prior to pickup.
4.3 A full-order charge applies to any no-show, defined as:
(1) Failing to check in for airport departures; or
(2) Failing to appear at the designated pickup point for departures to the airport, based on details provided 24 hours in advance.

5. Modifications & Changes
5.1 Changes made more than forty-eight (48) hours before scheduled pickup are fully supported and may be rescheduled, subject to availability.
5.2 Changes made within forty-eight (48) hours are subject to supplier availability; otherwise, the original itinerary applies.

iii. Ride Hailing Service Term

1. Fare Structure and Additional Charges
1.1 Estimated Rate: The fare shall be charged upfront based on the estimated distance and time.
1.2 Additional Fees: Additional charges may be incurred for extra stops, waiting time, route or destination changes, traffic-related delays, tolls, and pick-up or drop-off surcharges.
1.3 Route or Stop Changes: If the destination, pick-up location, or any stops are changed during the ride, We will automatically recalculate the fare based on the updated route. Any fare difference will be charged to the selected payment method associated with the ride.
1.4 The following fees are automatically included in the final fare and will be itemized in the ride receipt issued by Us: tolls, booking fees, waiting time fees.

2. Booking Terms
2.1 Advance Booking: Rides may be booked either on-demand or scheduled up to six hours in advance.
2.2 Pre-booked Rides (Over 6 Hours in Advance): For bookings scheduled more than six (6) hours in advance, Pre-booked Transfer Service Terms shall apply.

3. Cancellation & No-Show Policy
3.1 Free Cancellation: A full refund will be provided if the ride is cancelled within two (2) minutes after the driver accepts the request.
3.2 Cancellation Fee: If the ride is cancelled more than two (2) minutes after driver acceptance, a cancellation fee will apply. The amount varies by country/region.
3.3 Free Waiting Time: Drivers will wait free of charge for up to five (5) minutes after arrival at the pickup location.
3.4 No-Show Fee: If You do not show up within five (5) minutes of the driver's arrival, a no-show fee will apply.

4. Waiting Time Fee
4.1 Free Waiting Time: As stated in Section 4.3 above, up to five (5) minutes of waiting time shall be free of charge.
4.2 Waiting Time Charges: Beyond the free waiting period, waiting time fees will apply based on customer request.

5. Refund Policy
Any eligible refunds will be processed within fourteen (14) days to the original payment method used by You.

6. Modifications
6.1 Any changes or modifications to the ride, including destination adjustments, additional stops, or schedule changes, shall be made through Our platform.
6.2 It is strongly recommended that such changes be communicated and agreed upon with the assigned driver to ensure smooth service delivery.
6.3 Additional fees may apply depending on the nature and timing of the modifications.

iv. Rail Tickets Transfer Service Terms

1. Fare Structure and Additional Charges
1.1 Fixed Rate. Unless otherwise agreed in writing, all Rail Tickets Transfer Services provided under this Terms and Conditions shall be subject to a Fixed Rate pricing model (“Fixed Rate”). Such Fixed Rate shall be determined and confirmed at the time of booking and shall be payable in full upfront.
1.2 Additional Fees. Additional charges may be incurred beyond the Fixed Rate for seat or class upgrades, changes to the travel destination, changes to the scheduled departure time and any other customer-requested modifications resulting in cost adjustments.

2. Booking Terms & Ancillary Services
2.1 Availability of Tickets. Tickets may be booked for same-day or future travel, subject to availability. Ticket inventory and fare classes are made available through the Platform only after the relevant carrier has released such rates for public booking.
2.2 Carrier Access. The Platform will display all participating carriers made available, subject to the applicable availability and release schedules of the individual carriers.
2.3 Carrier Terms and Conditions. All ticket bookings are subject to the specific terms, conditions, and fare rules of the selected carrier, including but not limited to restrictions on changes, cancellations, and refunds.
2.4 You may choose ancillary services as per Your needs, including but not limited to extra luggage, bicycle carriage, pet transportation, seat reservation, onboard meals, carbon offset programs, insurance etc. However, the rail carrier does not guarantee the availability of all ancillary services. The availability depends on carrier policies, operational constraints, real-time operational conditions, resource availability, and other relevant factors.

**3. Cancellation Policy **
3.1 Visibility of Cancellation Policy. The applicable cancellation policy will be clearly visible to You at the time of booking, via the booking widget.
3.2 Cancellation Process. You may cancel their booking through the "My Bookings" portal, accessible via the website.
3.3 Refunds and Fees. Refunds and cancellation fees, if applicable, will be clearly displayed to You before proceeding with the cancellation request.
3.4 Eligibility for Refunds. The eligibility for refunds and any applicable cancellation fees depends on the fare type, as outlined at the time of booking.
3.5 Confirmation Email. The relevant cancellation information, including refund eligibility and fee amounts, will also be provided in the confirmation email sent to You after booking.

4. No-Show & Post-Departure Policy
4.1 Non-Refund for No-Shows. In the event You fail to appear for a scheduled rail journey (no-show), all applicable fares and fees shall be non-refundable.
4.2 Rescheduling. You may request to reschedule Your journey with the rail carrier at the station. The rail carrier reserves the right to determine the availability of alternative schedules, subject to applicable terms and conditions, and may levy additional fees for rescheduling services.
4.3 Contact Information. The rail carrier shall include its contact details in the confirmation email sent to You.

5. Refund Policy
5.1 Refunds for rail tickets shall be determined based on the fare type and the rules established by the respective Rail Carrier.
5.2 Booking fees associated with all types of rail tickets shall be non-refundable under all circumstances.
5.3 Any eligible refunds shall be processed to the original payment method used by You within fourteen (14) days.

6. Modifications
6.1 Departure and Time Changes. Changes to the departure time or date of travel are permitted only for tickets purchased with exchangeable fare types.
6.2 Destination Changes. Modifications to the travel destination are allowed solely for tickets of exchangeable fare types. Such changes must be processed through the booking management portal [Insert Link].
6.3 Seat Reservations. Seat reservations will be automatically assigned, and efforts will be made to group reservations when feasible.
6.4 Seat Modifications. Requests for specific seat preferences, including window or aisle seats, or particular locations within the carriage, are subject to seat availability and the support of the rail carrier. Seat changes are not guaranteed after a booking is confirmed, except as explicitly permitted by the carrier. For tickets with exchangeable or flexible fares, seat changes can be made via the booking management portal [Insert Link].
6.5 Passenger Details. After a booking is completed, passenger details cannot be edited. Minor spelling errors may be acceptable, subject to the discretion of the rail carrier.
6.6 Additional Fees. Additional fees may be charged for any ticket modifications. These fees are determined in accordance with the rules and regulations of the relevant rail carrier.

v. Refund Protect

1.1 For certain bookings we may offer the option to upgrade your booking through our partner Refund Protect. This allows yourself or anyone in your party to be refunded 100% of your booking in the event that you or anyone in your party cannot attend due to one of the terms covered by Refund Protect.
1.2 By choosing to protect your booking you provide permission for Hoppa to send your name and booking details to Refund Protect and you agree to their terms and conditions.
1.3 We are not responsible for the terms and conditions or any decision that Refund Protect make, and their decision is final.
1.4 By purchasing the Refund Protect product, you have agreed to the terms and conditions of Refund Protect.

vi. Hoppa Credits

1.1 Hoppa may at times issue hoppa credits when processing refunds. These credits may at times also be issued when pre-purchased by a customer.
1.2 hoppa credits can be redeemed against new bookings made, they cannot be used retrospectively against existing bookings.
1.3 When making a booking the price will automatically reduce by the hoppa credits amount, providing that the same email address is used for both the hoppa credits and the booking and that the hoppa credits value is equal to or less than the value of the booking made.
1.4 If the hoppa credits is less than the value of the booking the difference will need to be paid by credit card/PayPal or another payment solution offered by hoppa.
1.5 If the booking value is less than the hoppa credits available, the remaining hoppa credits will be carried over and used against a customer’s next booking or bookings.
1.6 hoppa credits have an expiry date and will expire at 12 midnight GMT of the date of expiry, no claim or monetary refund will be given once expired.
1.7 hoppa credits cannot be transferred and can only be redeemed by the valid email that the hoppa credits are associated to.
1.8 hoppa credits cannot be used when using any low deposit booking option.
1.9 Any hoppa credits issued upon cancellation of a booking expire after 12 months of the cancellation that they were issued for.

vii. Customer Support

1.1 24/7 Support: Support is provided in English, Spanish and Chinese across our call centre.
1.2 For communication via chat and social channels communication via all languages is available.
1.3 For Pre-book transfer and shared shuttle, complaints related to specific rides must be submitted within thirty (30) days of ride completion.
1.4 For ride hailing, complaints related to specific rides must be submitted within three (3) days of ride completion.
1.5 For Rail Ticket Transfer Services, all complaints, inquiries, or claims relating to the execution, delay, disruption, or quality of service shall be directed to the applicable rail carrier as identified in the booking confirmation email. We shall not be responsible for handling such complaints unless otherwise required by applicable law or expressly agreed by the Parties in writing.

viii. Deposits

1.1 Low deposits may be offered on selected services or destinations.
1.2 The remaining balance must be paid before the date of travel.
1.3 Failure to pay the balance will result in an automatic cancellation and forfeiture of the deposit.
1.4 All deposit payments are non-refundable.