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OTA, Tour Operator & Travel Agent
hoppaGo provides an innovative, easy to set-up and use solution offering ground transport services to your customers. Our passion is to provide you with the best solution for your business.
hoppaGo offers a fundamentally better transfer experience. Our solution saves you time and money by automating transfers, boosting revenue and with no set-up or monthly fees.
Technology Solution
hoppaGo is a transport solution designed to cover all your customer touchpoints offering ground transport services at each potential customer contact. Ensuring that the customer can access transport services at any point through their buying journey improves customer satisfaction and maximises your business revenue.
Customer wants to book a flight, accommodation, and transfer at the same time
App Booking Flow
Purchase
Website Booking Flow
Purchase
Direct API Integration
Technology Partner API Integration
Customer has already booked their flight and accommodation, and now wants to book transfers
App Booking Flow
Purchase
Website Booking Flow
Purchase
Whitelabel
Direct API Integration
Customer has already booked a flight and accommodation and has received an email from the booking Agent offering transfers
App Booking Flow
Purchase
Website Booking Flow
Purchase
Whitelabel
Direct API Integration
Customer has already booked a flight and accommodation and has received a call from their booking Agent offering transfers
App Booking Flow
Purchase
Website Booking Flow
Purchase
Whitelabel
Direct API Integration
Customer is In-destination and wants to book transport for the same day or later to take them to where they need to go
App Booking Flow
Purchase
Website Booking Flow
Purchase
Whitelabel
Direct API Integration
Service Solution
A speedy response and resolution to any queries or requests for assistance is of utmost importance to maintain customer satisfaction. At hoppaGo, we have dedicated communication channels for different query types, all of which are supported by dedicated and knowledgeable hoppaGo colleagues.
Customer sent booking confirmation.
At point of booking
Email
Customer re-sent booking confirmation.
24 hours prior to
travel
WhatsApp
Customer has an in-destination query.
Anytime prior to
travel
WhatsApp
Livechat
Customer has an In-destination query
In-destination
WhatsApp
Livechat
Customer has post-travel feedback.
Anytime post-travel
WhatsApp
Livechat
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