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Heraklion Airport Transfers

Heraklion Airport Transfers, Taxis, Shuttles & Cheap Holiday Transfers

Arrive happy with Heraklion airport transfers & rides

If you’re holidaying in Crete soon and still need to arrange your Heraklion Airport transfers, hoppa has transport to your accommodation covered.

Our transfer providers offer an easy, no-fuss service, plus they take care of your trip back to the airport at the end of your holiday, too. So, with your transfers taken care of, all you’ll need to do is relax and enjoy your trip to this stunning Greek island.

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Everything you need to know before you book

Pick a topic to see the most common questions travelers ask at this airport — fixed prices, vehicles, delays, deals, trust, and managing your booking.

What does it cost to my resort?

What's the price from the airport to my resort?

Prices vary by route, vehicle, season, and time of day. Enter your dates and party size above to see your fixed quoted price for the exact journey.

What's included in my fixed price?

Your quoted price covers vehicle hire, fuel, the driver's service fee (tips), tolls, parking, taxes, and any entry, congestion or airport-access fees on the route. There's nothing extra to pay the driver on arrival.

What's NOT included — what could cost extra?

Charged separately and disclosed before they apply: overtime fees if your trip runs longer than reserved, excess-mileage fees if you exceed your booked distance, night-time service fees on some routes (22:00–08:00), holiday or event surcharges in some regions, additional child seats beyond the first one (which is free), and extra stops you add during the ride.

Will the quoted price change between booking and travel?

No. Once your booking is confirmed, your price is locked — it's what you pay regardless of demand, season or currency changes between today and your travel date. Booking early is the surest way to secure today's rate.

Will I pay anything to the driver on arrival?

No. Your fare is paid in full at booking and covers everything the driver's owed — tips, tolls, fuel, taxes, parking. Bookings are pre-paid via credit card, debit card, or PayPal on the hoppa platform. The only reasons your final charge could differ from the quote are changes you make on the day (extra stops, route changes) or fees for damage or smoking, which are disclosed in our terms.

Are there night-time or holiday surcharges?

Some services include a night-time fee for travel between 22:00 and 08:00, and prices may adjust on local holidays. Both are always reflected in the quote you see before paying — there's nothing additional charged at the trip itself.

Can I tip the driver?

Tipping is entirely at your discretion. The driver's service fee is already included in your fare, so a tip is appreciated but never expected.

Do prices change for larger group sizes?

Rates are set per vehicle category, not per person. Moving up to a larger vehicle to fit a bigger party or extra baggage is reflected in the fixed quote you see at booking.

I think I was overcharged

Disputes must be raised within 14 days of the charge date by emailing customer service with your card statement and a brief explanation. After 14 days, charges are considered final.

Which vehicle fits my group?

How many people and how much luggage fit in each vehicle?

Vehicle categories include Sedan, Business Sedan, Minivan, Business Minivan, Minibus and Bus. Each has a strict insured maximum for passengers and luggage that drivers must adhere to. Default luggage allowance is one 24-inch suitcase per passenger — bags larger than 24″ count as two pieces. Choose a category that fits both your party and your bags.

Will I get the exact car shown in the picture?

Vehicle images are for illustration only. You're booking a category, not a specific model — and we may upgrade you to a higher category at no extra charge if your selected one isn't available.

Shared shuttle vs private transfer — what's the difference?

Private transfers take you directly from your pickup point to your accommodation, with no shared passengers and no extra stops. Shared shuttles are budget-friendly and pick up multiple passengers on a planned route, so the journey may take longer but the per-person price is lower.

Can I add a child seat for my baby or toddler?

Yes. We offer infant carriers, baby seats and boosters depending on your supplier and route. Add the seat type you need during booking so it can be confirmed in advance.

How much does a child seat cost?

The first child seat in your booking is included free. Any additional seats may carry a fee from the supplier — the exact amount is shown in your booking quote before you pay, so there are no surprises.

I forgot to request a child seat — can I add it after booking?

Yes. Contact customer service as soon as possible to add it to your booking. Late requests are honoured subject to availability, so the sooner you ask, the better. Important: no refund or replacement applies if a driver arrives without a seat that wasn't requested in time.

Is my child seat guaranteed once I've added it to my booking?

If you've added the seat at the time of booking, it's confirmed with your transport supplier. Seats requested after the booking is placed are subject to availability. If a seat ends up unavailable on arrival because it wasn't requested in time, no refund applies.

Can I bring a pet or service animal?

Yes, at no extra charge. Notify us at booking so the right vehicle is allocated. Important: animals count toward the vehicle's passenger capacity — so a 5-seat vehicle with two pets has three human seats.

Do you have wheelchair-accessible options?

Yes. Note any accessibility need (wheelchair, mobility scooter, special assistance) in the booking comments. We work with specialised partners and make reasonable efforts to accommodate.

What if my flight is delayed?

Will my driver wait if my flight is late?

Yes. Your driver waits up to 60 minutes free after your scheduled arrival for airport pickups. For international flights, there's also a 30-minute buffer added on top — so your driver's free waiting period starts after that buffer ends.

What if my flight is delayed by more than 2 hours?

Contact customer service to reschedule. If we can't pick you up at the new time, the order is cancelled without charge.

What if my flight is cancelled entirely?

Your transfer is cancelled free of charge. Contact customer service immediately so we can update the booking.

What if my flight is diverted to a different airport?

Contact us immediately. We'll do our best to reschedule your pickup — though we can't guarantee a free transfer if the new airport is in a different region or significantly further from your destination.

Where will I meet my driver?

24 hours before pickup we send a final SMS or WhatsApp with the exact meeting point and your driver's contact details. Meet & greet at the arrival gate is available on request, subject to airport policy — if not possible at the gate, we'll assign an alternative meeting point.

What if I'm stuck inside the airport (luggage, immigration)?

Use the emergency number on your e-ticket to call the driver or local supplier and let them know you're still in the terminal. The driver will wait through their free period and, if reached in time, can sometimes extend.

What counts as a no-show?

Not appearing within the free waiting period and being unreachable for additional time. No-shows are charged in full and non-refundable.

Best price & current deals

Where can I find a discount code?

Active offers are applied automatically when you search — there's nothing to enter manually. To see what's currently running, check our discount codes page or our homepage banner.

Should I book early?

Yes. We recommend booking at least 24 hours in advance for the best vehicle selection. Bookings within 24 hours are subject to availability and may carry an expedited service fee. Booking early also locks in today's price.

Is there a low-deposit option?

On selected services and destinations, yes — pay a deposit now and the balance before your travel date. If the balance isn't paid in time the booking auto-cancels and the deposit is forfeited. Note: low-deposit bookings can't be paid with hoppa Credits.

What is Refund Protect?

An optional add-on at checkout from our partner Refund Protect. If you (or anyone in your party) can't attend for a covered reason, you receive 100% of your booking back. Refund Protect's decision is final — see their full terms when adding the option.

Can I use hoppa Credits from a previous booking?

Yes. hoppa Credits apply automatically to your next booking when you log in with the same email. They expire 12 months after issue, can't be transferred between accounts, and can't be combined with low-deposit bookings.

Can I cancel and get a refund?

Yes, depending on timing and vehicle size. Up to 7 seats: free cancellation more than 24 hours before pickup; 100% charge within 24 hours. 8–14 seats: free outside 48 hours. 16+ seats: free outside 14 days, 50% within 14–7 days, 100% within 7 days. Approved refunds process within 14 days to your original payment method.

Why hoppa? Trust & comparison

Who is hoppa exactly?

hoppa is a global mobility platform for airport transfers, airport taxis, ride-hailing, private holiday transfers and shuttles — empowering 40 million+ customers with seamless, door-to-door ground transportation across 182+ countries and 2,600+ airports and resorts.

In one place, you can instantly compare and book with real-time access to the best fares and optimal routes for every journey and every budget. Our network of 70,000+ vetted local fleet providers delivers reliable, fixed-price travel for every need.

Trusted by the world's leading payment networks and super apps — including Mastercard, UnionPay and Alipay — to power their global mobility ecosystems and agentic travel transactions.

Why pre-book instead of grabbing a taxi at arrivals?

Fixed price quoted upfront (no meter, no surprise tolls), driver waits up to 60 minutes free if your flight's late, meet & greet on request, child seats and accessibility bookable in advance, 24/7 multilingual support, and a clear cancellation policy if plans change.

Aren't I just paying a middleman fee?

Your payment covers both our booking service and the supplier's fare — we pay the supplier on your behalf. That's what gives you a fixed all-in price, dispute resolution, and a single point of contact if anything goes wrong on the trip.

Are the drivers vetted and licensed?

We only work with established local transport partners who meet our service and safety standards, and who operate under their own local licensing and insurance requirements. Each supplier is contracted directly by hoppa.

Is my booking and payment secure?

Yes. Payments are processed through industry-standard encryption and secure payment gateways. Your booking details and personal information are protected throughout the transaction.

Can I read verified reviews?

Yes — thousands of travellers share their journey feedback on our website and on Trustpilot, so you can see real experiences from past passengers before you book.

What if something goes wrong on the day?

24/7 phone support is available in English, Spanish and Chinese; chat support runs in all languages. Emergency contact numbers are on your e-ticket so you can reach support or the local supplier directly.

How do I complain after the trip?

For pre-booked transfers and shared shuttles, raise complaints within 30 days of the trip. For ride-hailing, within 3 days. Email customer service with your booking reference.

Already booked? Login & manage

Where's my e-ticket and pickup time?

A confirmation email goes out immediately after booking, a reminder 7 days before, and final pickup details by SMS or WhatsApp 24 hours before. Everything is also visible in My Bookings when you log in.

Can I get a VAT invoice for expenses?

Yes — contact customer service within 30 days of your trip to issue an invoice.

I left something in the car

Contact customer service as soon as possible. We'll make reasonable efforts to recover and return your item, but we can't guarantee retrieval and don't accept liability for items left behind.

Smoking, damage and cleaning fees

Smoking or vaping in any vehicle triggers a minimum $250 cleaning fee and the driver may end the trip; the fare becomes non-refundable. Trash, spills or other damage in the vehicle can incur a cleaning fee of up to $200.

What are hoppa Credits?

Credit issued on refunds or as a goodwill gesture. They apply automatically to your next booking when you log in with the same email, expire 12 months after issue, can't be transferred, and can't be combined with low-deposit bookings.

How do I cancel my booking? Can I get a refund?

Cancel from your account or by contacting support. Refund depends on timing and vehicle size: up to 7 seats — free outside 24 hours, 100% charge within 24 hours. 8–14 seats — free outside 48 hours. 16+ seats — free outside 14 days, 50% within 14–7 days, 100% within 7 days.

Can I change my booking details?

Yes, but only for: passenger names, contact numbers, number of passengers, and luggage count (within the booked vehicle's capacity). One free modification is allowed if your booking is eligible. For other changes — including route, vehicle category or pickup point — you'll need to cancel and rebook at the current price.

How long do refunds take to process?

Approved refunds are processed within 14 days to your original payment method.

Booking your Heraklion Airport transfers

To book, tell us your holiday details in the search bar at the top of this page. You’ll then be given a choice of shuttle buses and private vehicles that are available for your holiday.  

Private vehicle or shuttle bus?

Not sure how you want to travel? Here’s a look at what benefits both transport types offer:

Private vehicles

  • You will meet your driver at the scheduled pick-up time listed on the e-ticket (see more information on the e-ticket below)
  • Your group will set off from the airport as soon as you meet your driver
  • You will be the only passengers in the vehicle
  • There will be no drop-off points along the way, and you will be taken directly to your accommodation

Shuttle buses

  • This journey will be shared with other passengers who aren’t in your group
  • It’s possible that you will have to wait for up to 45 minutes before you leave the airport. This is because your fellow passengers will be arriving on different flights to yours
  • As you travel along the route, the bus will stop at set drop-off points

How much will I pay for my Heraklion Airport transfers?

The prices you see listed next to the transport options available for your trip are what you’ll pay if you book at that moment. However, as these prices are live estimates that are based on the current currency rates, they are subject to change.

So, if you start looking for your transfers in Crete now and decide to return to your search at a later date, the prices could potentially change between your first and second search.  

I’ve chosen my transport

When you choose your shuttle bus or private vehicle transfer, you will arrive at the ‘Extras’ page. This features the ‘Anything we can help with?’ box, which is where you can tell us about what you need for your journey with us.

For example, if you will have a wheelchair with you or you’re in Crete on a golf trip and will need space for your clubs, let us know in this box. We’ll then choose the perfect vehicle to match your requirements.

How much luggage can I bring?

Both shuttle bus and private vehicle passengers are allowed to bring one piece of hand luggage and one suitcase each. If you think you’ll have more than this with you, choose a vehicle that can accommodate your additional bags before you book.

The e-ticket

We’ll send an e-ticket to the email address you give us when you complete your booking. This is confirmation that you’ve arranged your transfers with us, as well as a key document detailing where to meet your driver.

We recommend printing off your e-ticket before you fly so that you can easily present it to your driver as proof of your booking for both your inbound and outbound transfers.

Where shall I go when I land in Crete?

There are instructions for locating your driver listed in the ‘Find my pick-up’ section of the e-ticket.

Joining directions can depend on the transport provider and the type of transport selected. Some instructions for those flying into Heraklion Airport direct passengers to the arrivals hall, where a travel representative will be waiting and holding a sign displaying ’hoppa’ or the passenger’s name. Others instruct passengers to head to the travel partner’s desk in the arrivals hall.   

If you can’t see any information in the ‘Find my pick-up’ section, call the number on your e-ticket and we’ll give you some directions.

What if I can’t find my driver?

Call the number on your e-ticket if you reach the pick-up point at the scheduled time and can’t see your driver. We’ll let you know how long they will be.

What if I’m delayed?

If you think you won’t make your scheduled pick-up time because your flight’s delayed or your bags are still to be unloaded from the plane, let us know as soon as possible by calling the number on your e-ticket. Your driver will wait for you for up to 45 minutes but even if your delay falls within this time, give us a call so we start planning for your replacement driver.

If you’re delayed for more than 45 minutes, we will send an alternative driver to you. For delays of over three hours, you’ll have to rearrange your transfers with us.  

What’s available at Heraklion Airport?

Serving passengers flying into the Greek island of Crete since 1939, Heraklion Airport is now the second busiest airport in Greece. In 2018, eight million passengers flew to and from this airport located in the island’s capital, revealing just how popular the island is with visitors.  

There is plenty on offer for the millions of passengers here, with a choice of two lounges and free Wi-Fi available, as well as Duty Free and a selection of eateries.

Heraklion Airport transfer times

Here’s a helpful guide to transfer times to some of the most popular resorts in Crete:

Hoppa Transfer Times
Destination Time
Stalis 25 mins
Hersonissos 25 mins
Koutouloufari 30 mins
Gouves 25 mins
Anissaras 25 mins
Elounda 60 mins

Going home

If you have booked a return Heraklion Airport transfer, the journey back depends on your chosen transfer transport:

Private vehicle passengers

  • You will be picked up from your accommodation at the time given on your e-ticket
  • If you have opted in to receive SMS messages from us, we’ll text you your pick-up details as an added reminder
  • Aim to be ready 15 minutes before your pick-up time
  • Have your e-ticket ready to show to the driver

Shuttle bus passengers

  • You will be able to check your pick-up details online in the ‘My Bookings’ section 24 hours before your flight
  • We’ll also send you a text the day before your flight if you’ve chosen to receive SMS messages from us
  • We recommend you get to your pick-up point 10 minutes before your bus arrives and have your e-ticket ready for inspection

Whichever type of transport you’ve chosen for your Heraklion Airport transfers, you’ll need to call the emergency number on your e-ticket for an update if your driver doesn’t arrive at the scheduled pick-up time. 

When you arrive in this beautiful and historic city, make sure to check our guide for a list of all the best things to do and see in Heraklion.

Transfers available

to our most popular destination of Hersonissos

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