The following administrative terms apply to contracts arranged by Resorthoppa (UK) Limited, acting as a disclosed agent for the supplier, for passenger services between the departure points and destinations specified at the time these services are booked and paid for. References to “you” and “your” in these administrative terms and conditions mean you and/or your organization (known as “Sub-Agent”) and representative passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means Resorthoppa (UK) Limited.

1. Resorthoppa (UK) Limited

1.1. Resorthoppa (UK) Limited (“Hoppa”) is a limited company registered in England (company registration number 4933736 and its VAT registration number is 270 3491 14), whose registered and trading address is at 6th Floor, Crown House, One Crown Square, Church Street East, Woking, Surrey, GU216HR, United Kingdom.

1.2. Hoppa is a booking service for passenger transport services (“the Services”) at all times acting as the disclosed agent of the supplier specified at the time the Services are booked (or the supplier providing the Services, should this supplier be different to that specified at time of booking) and paid for by you and confirmed by Hoppa (“the booking”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the relevant supplier. These are available on request. Since Hoppa acts as the disclosed agent for its suppliers, it cannot accept any liability arising from the provision of the Services.

1.3. By arranging the Services through us with the relevant supplier, you agree to be bound by these terms and conditions (as they may be modified and posted on our website or app from time to time) as well as other information contained on the website, app, email or any other form of electronic or written communication with you.

2. Status of the Sub-Agent and their Passenger(s)

2.1. The purchaser of the transport Services specified in the booking (the “Sub-Agent”) are the other party to the contract with the nominated Supplier. On completion of your booking, your contract for the use and provision of the Services is between you and the supplier. The Sub-Agent acting on behalf of the passengers whose names appear in the booking, is deemed to be acting as the agent of all of the passengers who use the Services.

3. Booking and payment

3.1. Bookings may be made online on the Hoppa website or the Hoppa app. Where the booking has been made by the Sub-Agent they shall be deemed to have done so on behalf of all members of the party and the Sub-Agent accepts these terms and conditions on behalf of himself or herself and each member of the party. The Sub-Agent must follow The following administrative terms apply to contracts arranged by Resorthoppa (UK) Limited, acting as a disclosed agent for the supplier, for passenger services between the departure points and destinations specified at the time these services are booked and paid for. References to “you” and “your” in these administrative terms and conditions mean you and/or your organization (known as “Sub-Agent”) and representative passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means Resorthoppa (UK) Limited. the process for making the booking and paying for the Services (as per payment terms agreed with Hoppa).

3.2. Full payment is required either:

(i) At time of booking

(ii) as per payment terms agreed with Hoppa; or

(iii) where you have booked Hoppa's on-demand services, on completion of your journey, depending on which services and payment option offered to you at the time you confirm the booking.

3.3. On receipt of such payment, Hoppa will process the booking and issue, on its website, app and by email the booking confirmation details of the persons involved in the booking and the transfer services which you have booked. Bookings made greater than 8 days before departure will receive their E-ticket 7 days before their departure date and bookings made within 7 days of departure will receive their E-ticket at the time of booking. The e-tickets acts as the ‘ticket’ and must be presented to the supplier representative for your journey. A legally binding contract will be created between the Sub-Agent (and all of the passengers listed on the booking) and the supplier when the payment is processed and we provide confirmation of the booking. No binding contract is created until full payment has been received by us. We are an online company and therefore all communication with you shall be via our website, app or email.

3.4. It is the Sub-Agent’s responsibility to check all of the details of the booking prior to travel and inform Hoppa as soon as possible if there are any errors. Hoppa, its suppliers or agents cannot be held responsible or liable for timeliness, accuracy or quality of the Services due to incorrect information provided at the time you confirm the booking.

3.5. Where possible and if notified by the supplier we will contact you to advise if incorrect information has been provided by you on the booking, so that you may have an opportunity to amend the incorrect details. In this circumstance, you must provide the requested amendment information at least 48 hours before travel date, or this will result in the effected booking being cancelled and a refund equivalent to 75% of the value of your booking being issued. If any errors in the information provided by you result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for any increased costs due to incorrect information provided by you, Hoppa and/or its supplier reserves the right to cancel the services without any compensation or refund liability to you.

3.6. The supplier's price quoted to you at the time you make your booking is the price you will be required to pay and we guarantee there will be no additional costs which you will be required to pay, except with reference to clause 3.5 and 3.6, or where you book Hoppa's on-demand services where the price will be confirmed on the completion of your journey and the amount will be debited by us from the payment method you have provided to us and passed onto the relevant supplier.

4. Child Seats

4.1. In certain destinations that you may have booked (e.g. the European Union), the relevant authorities state that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. Our supplier will endeavour to ensure that child seats are provided, where they have been requested (and in some cases paid for by you at the time of booking). Please ensure that you are aware of the local guidelines when travelling with children.

5. Child Pricing

5.1. Where you have arranged shuttle transport services, no charge is made for children under the age of two as long as they sit on an adult passenger’s lap. If a child aged greater than two years requires a seat they will be charged the full price. For children of two and above a seat must always be booked at the price quoted at the time of booking for the relevant Services.

5.2. Where you have arranged private transport services, all children and infants count towards the occupancy of the vehicle, regardless of age, and this must be included in the total number of passengers at the time of booking.

6. Bookings for disabled passengers

6.1. We and our suppliers are not a specialist disabled transportation company but will use reasonable endeavours to cater for any requirements you may have. If any member of the travelling party has any medical condition or disability which may affect their ability to use our standard services and/or if available wheelchair adaptable vehicles, please provide us with your requirements via our website or app before you confirm your booking so that we may advise you of the suitability of your chosen arrangements, so that we may ensure that the correct vehicle is booked to meet with requirements where available.

7. Amendments

7.1. Booking amendments should be made on our website or app. If you wish to make a change less than 48 hours prior to the use by the travelling party of the first services contained in the booking, you must send an email from the email address which you provided at the time of booking to: talktous.Hoppa.com, quoting the booking reference number, lead passenger name and the changes you require. These amendments will incur an administration fee and may result in increased charges which is payable prior to any changes being made.

7.2. Amendments will be subject to the booking conditions of the supplier who may charge amendment fees in addition to any cost increases or payment charges.

7.3. Where you request a change to your booking which involves services to a different destination than that specified in your booking, you will be required to cancel your original booking and make a new booking. Supplier's cancellation charges may apply.

7.4. If there is a price increase caused by any change you request to the services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested.

8. Cancellation by you

8.1. Cancellations must be made by you using our website or app. You may be entitled to a refund, depending on when you cancel your booking, as follows:

(i) Cancellation charges vary by supplier, please refer to the terms and conditions and the specific cancellation policy of the supplier booked at the time of booking.

(ii) If you do not use the services for any reason and do not cancel the booking using the website or app, no refunds will be provided.

(iii) All refunds will be processed as quickly as possible and will be debited to the original form of payment and account which is used at the time you made the booking.

(iiii) 8.1.4. If your booking is cancelled less than 48 hours before travel you will be liable for the full value of the booking.

9. Cancellation by us

9.1. Hoppa has the right to cancel the booking 48 hours, or more, prior to travel if the Transfer Arrangements cannot be provided due to lack of information provided by the Sub-Agent to accurately identify the correct pick up time, pick up location or destination.

9.2. Hoppa has the right to cancel the booking 48 hours, or more, prior to travel if the Transfer Arrangements cannot be provided as the supplier has withdrawn services from sale.

9.3. In the event of a cancellation of the Services by Hoppa, best endeavours will be used to provide alternative Services using alternative transport or an alternative Supplier. Any resulting increase in cost of the new booking will be the responsibility of the Sub-Agent.

10. Baggage allowance and declaration

10.1 All baggage must be clearly labelled with the owner’s name and the destination address. Our suppliers will use reasonable endeavours to accommodate all baggage carried by your party. Each passenger named on the booking is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 90cm x 75cm and one piece of hand luggage 56cm x 45cm. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. The supplier reserves the right to advise if the vehicle type booked cannot accommodate specified baggage allowance. In these cases, you may be required to upgrade your vehicle type. If a passenger requires carriage of baggage in excess of this allowance or has special baggage objects (e.g. skis, golf clubs, bicycles, snowboards, wheelchairs/scooters etc.) this can be added as an extra at time of booking. Should the extra not be available at the time of booking, you must inform us by completing the special requests section of the booking completion form on our website or app. The Supplier may, however, make a charge for excess baggage or refuse carriage of the excess items without prior arrangement.

11. Conditions of carriage

11.1. www.hoppa.com/en/hoppago-terms-conditions.

11.2. Passengers are not allowed to consume alcohol or to smoke in any of the vehicles used to provide the services.

11.3. All vehicles provided by the suppliers are fully insured for passenger and third-party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the supplier of the services. Hoppa will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers. For any loss or forgotten items you must contact the local supplier in resort.

11.4. Whilst we endeavour to provide SMS messaging (where consent has been obtained) and reconfirm important booking information on the Hoppa app and website prior to the dates on which you use the supplier's service, the availability of that information cannot be guaranteed at any time prior to you using the service. It is yours and the travelling party’s responsibility to utilise all options available to confirm the pickup time of your return service if you have made a booking. These options are located on the e-ticket, our website and app. If you require collection by our supplier from a different address to the location that you were dropped off (for return services), your return pick up must be confirmed with the supplier over the telephone only using the supplier's contact number provided to you on our website, app or e-ticket.

11.5. Whilst all reasonable efforts will be made by the supplier to provide the services at the times confirmed in your booking, there is no guarantee that the vehicle and driver will arrive on time in order to begin the period of hire, nor that it will reach its destination on time. If the transportation arrangements you have booked with the suppliers are for collection at an airport or port or train station and the flight, ship or train arrival is more than 45 minutes later than the time confirmed in your booking, our suppliers will use reasonable endeavours to wait for you but cannot guarantee the availability of the services under these circumstances. The travelling party should make every effort to contact the supplier using their contact details supplied on the E-ticket if the travelling party expect not be at the designated meeting point at the time specified on the E-ticket (or subsequently amended). No refunds will be paid in this circumstance. For services booked where our suppliers arrive at the designated pick up location later than the time notified to the travelling party by us or our suppliers, we recommend the travelling party contact the relevant supplier by telephone if the driver and vehicle are not at the designated pick up location at the time specified in the e-ticket provided.

11.6. Should the travelling party need to make alternative arrangements to reach their destination, they must make every effort to mitigate losses in making alternative transport arrangements. When paying for alternative transport, please ensure that the travelling party obtain a proper receipt and then submit this to our service department on their return, together with any supporting documentation and evidence. We will investigate with the supplier the failure of the services within 14 days of you notifying us of any delay. We will not refund any costs without provision of original receipts and proof of payment. Our maximum liability to you, subject to 12.6, in respect of failure of the suppliers to provide the transportation arrangement is limited to the actual costs incurred by you of any reasonable and comparable services.

11.7. If the travelling party are being collected from an airport, port or train station and the flight, ship or train is delayed or cancelled we recommend that the travelling party contact the supplier via the telephone numbers provided on the e-ticket. Whilst every effort will be made by our suppliers to accommodate changes to the services caused by delays outside of your control, this may not always be possible. It may not always be viable for the driver to wait and the travelling party may have to make alternative travel plans at the travelling party’s own cost locally. If the supplier is able to accommodate the new arrival time an additional charge may be applied. Hoppa and its suppliers accept no liability of any nature (including but not limited to alternative transportation costs and phone call costs) if the travelling party are not at the meeting point at the time specified in the booking confirmation for any reason.

11.8. Carriage by speedy shuttle transfer will only be to and from destinations which are Tourist Board registered unless specifically agreed in advance.

11.9. Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients are required to supply full address details at the time of booking.

11.10. In some destinations the transfer/shuttle pick up and drop off may not be supplied to the hotel door and the travelling party may be dropped off or picked up at a central point within reasonable walking distance from your final destination.

11.11. Due to unforeseen circumstances such as roadwork's, infrastructure work, severe weather and traffic conditions the pick up and drop off times notified to the travelling party may be affected. Where these restrictions occur, the vehicle will stop and collect passengers from the nearest accessible point to the arrival or destination point specified in your booking.

11.12. Transfer times displayed on our website are estimated and can depend on traffic and the number of stops en-route. When booking shared shuttle/speedy shuttle services the journey time could be longer during peak times of travel. Also, in certain areas, traffic conditions and seasonal increase in your destination's peak season can add to the estimated journey time. Our supplier’s experienced drivers will use reasonable endeavours to get the travelling party to their destination in a the least amount of time practically achievable.

11.13. Where you have booked a return shared shuttle service, the travelling party may be collected several hours prior to the time they need to be at an airport, port or train station, depending on local traffic conditions, especially during peak season.

11.14. “Speedy” shuttle services will stop at a maximum of 4 locations prior to dropping the travelling party at the location specified (not including their own).

11.15. Speedy shuttle passengers may have to travel in the same vehicle with other shared transfer passengers.

11.16. Save where you have booked a specific vehicle type, all services may be operated by our suppliers using any type of vehicle at the supplier's discretion but at all times will meet local transportation laws, including the maximum allowable passengers for a type of vehicle.

11.17. Hoppa accepts no liability for any difficulty or services failure if travelling party are not in possession of the appropriate transfer documentation (printed or electronic) outlining the supplier's arrival and departure procedures at the time of travel.

11.18. Save where you have booked additional chauffeur drive services, private transfer services are provided from the pick up point to the final drop off point specified in the booking only. In case extra stops are required a local charge may apply and must be paid by the travelling party at the time of the supplier providing the services.

11.19. The following are examples of events which are not within our or our supplier's reasonable control (“Force Majeure Event”)

(i) Accidents causing delays to the vehicle, exceptional or severe weather conditions, compliance with requests of the police, vandalism and terrorism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, other circumstances affecting passenger safety, road closures due to local fiestas or other events, properties that are not accessible to the type of services booked, acts of God, landslide, road damage, flood, earthquake, avalanche or any other natural disaster, epidemic or pandemic, war, threat of war or similar, fire or explosion, terrorist attack or riots.

(ii) Any delay or cancellation of the services booked by you caused by a Force Majeure Event means that neither we nor the supplier will refund or pay compensation.

11.20. Hoppa or its suppliers shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from a Force Majeure Event.

12. Our responsibility

12.1. We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you or the travelling party for the actual provision of the services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you or the travelling party have incurred direct loss or damage as a result).

12.2. We, and each of our group companies, officers and employees, exclude all liability and responsibility for any amount or kind of loss or damage that you or the travelling party may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable, in connection with the booking; the services; and/or the use of the Hoppa website or app.

12.3. We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.

12.4. Our liability to each passenger, except in cases involving death or personal injury, shall be limited to the maximum of twice the cost of the booking for the services.

12.5. Nothing in these terms and conditions excludes or limits:

(i) our liability to the travelling party for any death or personal injury resulting from our negligence;

(ii) any of the travelling party’s other statutory rights as a consumer that cannot be excluded or limited.

12.6. Hoppa, on behalf of the supplier, is entitled to refuse any booking made by you. Hoppa does not guarantee to successfully allocate a supplier to every booking request. In the event that Hoppa is unable to allocate your booking request to a supplier, Hoppa will send an email to advise you of that fact. An alternative may be offered which may include additional charges.

13. Complaints

13.1. If you experience a problem while you are travelling, the travelling party should firstly contact the local supplier using the number provided in the booking confirmation and they will endeavour to resolve any concerns. Our suppliers have sole and exclusive rights in respect of the acceptance of changes to the provision of services, refunds, cancellation charges, goodwill payments and credits.

13.2. Should efforts made by the supplier not resolve the concerns to the travelling party’s satisfaction whilst they are travelling, you may contact us by using the contact details provided on the E-ticket. You may also submit a post trip complaint to us in writing, including all supporting documentation and receipts to validate the travelling party’s complaint, via our agent portal at talktous.Hoppa.com/ . We will use all reasonable efforts to negotiate a satisfactory and reasonable outcome for you with the supplier and will respond to you no later than 14 days of receipt of your complaint.

13.3. Complaints must be submitted within 28 days of the date that the travelling party used the services provided by our supplier. We will not accept complaints arising from failure to follow Hoppa's or our supplier's terms and conditions (including but not limited to travelling without details of your booking, failure to reconfirm a return transfer arrangement or incorrect information provided at the time of booking).

14. Travel Insurance

14.1. We consider travel insurance and “Supplier failure” insurance to be essential and strongly advise the travelling party to arrange for appropriate travel insurance to cover them for a comprehensive range of events including cancellation, baggage loss or damage, accidents and medical conditions whilst they are away. It is the travelling party’s responsibility to ensure that the insurance cover they purchase is suitable and adequate for their particular needs. We strongly advise you advise the travelling party to read the policy details carefully and to take them on their holiday.

15. Severability

15.1. If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these terms and conditions will apply as if the offending provision or part-provision had never been agreed.

16. Assignment

16.1. You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

17. Privacy

17.1. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy which can be accessed via our website.

18. Governing law and jurisdiction

18.1. These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Disputes or claims arising out of or in connection with these terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

19. User Conduct

19.1. The booking system used by our websites and apps is provided solely to permit users of the website or app to determine the availability of products and services and to make legitimate reservations or otherwise transact business with our suppliers and for no other purposes. You undertake not to use this website or app for any other purpose, including but not limited to promotion, marketing or sales of other services and products and you also undertake not to copy, replicate, imitate or link to this site without our express and written consent.

19.2. You agree to abide by the booking conditions of purchase of any third party provider, which are notified to you before you make such purchase. The name, address and other information (including payment data if applicable) that you provide via our website or app, together with information regarding the manner in which you use our website and app will be used by us in accordance with the Privacy Policy of every site.

19.3. You agree not to use our website or app to: a) upload, post or e-mail any content onto our website or app; b) transmit any material that contains software viruses or any other computer codes, files or programs; or c) interfere with or disrupt our website, app, computer systems, software or servers or networks connected to them.