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Terms & Conditions

GOTOLIMOS TERMS OF SERVICE

1. Introduction

1.1. If you make a booking for ground transport with GoToLimos, you confirm to us that you:

(i) are at least 18 years old;

(ii) have legal capacity to be bound by these Terms;

(iii) have had sufficient chance to read and understand these Terms; and

(iv) Accept of these Terms means that you agree to comply them and agree to be bound by them.

1.2. You understand and agree that your personal information necessary to make your booking will be transferred to the respective personnel in order to service your booking.

1.3. You acknowledge that it is your responsibility to ensure that all the details entered when you make a booking are accurate, and GoToLimos will not be held responsible for any inaccurate or missing information.

1.4. Corrections made after the booking has been confirmed will be a change to, or a cancellation of, your booking.

1.5. By entering your payment details when prompted and clicking ‘confirm payment’, you are entering into an agreement with us. Please note that, as you are contracting directly with the GoToLimos, you will be bound by our terms and conditions of service.

1.6. Your booking is confirmed once a booking confirmation voucher is generated. It will include your Booking ID and other details of the service. A copy of the voucher will be sent to the email address provided at the time of your booking.

2. Price and Payment 

2.1. All prices listed are inclusive of taxes, tolls, airport parking, and admin fees.

2.2. The transfer details on the booking page will list other features (if any) that are included in the price.

2.3. Extras cannot be booked via the website. Please ensure you book a large enough vehicle to accommodate any extra items you intend taking with you. You may incur additional costs that must be paid directly in resort. 

2.4. Refunds of the price paid for a booking, are permitted only in certain situations. Note that fees or charges added by the card provider are not refundable by GoToLimos. You will need to contact your card provider.

3. Baggage allowance

3.1. Each passenger is entitled to 1 checked standard (size) baggage and a carry-on bag.

3.2. Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and your booking may be declined if GoToLimos consider that these are unable to be accommodated in the vehicle you booked. You may be required to upgrade your vehicle type. 

4. Special requests or requirements 

4.1. Please submit any special requests via https://talktous.hoppa.com, after your booking is completed. The request will be submitted to GoToLimos. All special requests are subject to the ability of GoToLimos to provide and extra fees may apply.

5. Child passengers and child seats 

5.1. All infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Children are 14 years and below.

5.2. Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat after completing your booking, via https://talktous.hoppa.com. These are subject to availability and additional fees may apply.

5.3. If you wish to bring your own child seat, please inform Dottransfer via https://talktous.hoppa.com, in order to verify if the seat is compatible with the vehicle you have booked. Neither hoppa nor GoToLimos will be held responsible if your child seat is not compatible with the vehicle.

6. Disabled or special needs passengers 

6.1. At present, we cannot guarantee that vehicles listed on our website are equipped to provide appropriate access to persons with disabilities (including wheelchair access).

7. Cancellations, refunds and changes

7.1. Changes will be performed on a cancellation and rebooking basis. This means you will need to cancel your reservation (subject to the cancellation policy specified when booking) and make a new reservation with the correct details specified. Please note, changes may have additional charges since prices are subject to change.

8. Refunds 

8.1. You are entitled to receive a refund on your booking so long as the cancellation is made before the minimum amount of time allowed on the cancelation policy. After that period, there will be no right to any refund on the booking. (Cancellation policy specified when booking)

8.2. Return transfers have a separate booking ID and so if you wish to cancel both bookings, you need to manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a refund for the non-cancelled transfer.

8.3. GoToLimos is not able to offer any other resolution other than a Refund of the original cost of transfer

9. Changes requested.

9.1. Changes will be performed on a cancellation and rebooking basis. This means you will need to cancel your reservation (subject to the cancellation policy specified when booking) and make a new reservation with the correct details specified. Please note, changes may have additional charges since prices are subject to change. 

10. Meeting place and time 

10.1. It is the responsibility of all passengers to wait for the transfer at the location detailed in the booking confirmation voucher, unless you are contacted by GoToLimos with amendments to either time or location, prior to the scheduled time, due to unforeseen circumstances.

10.2. Passengers should be at that location at least 15 minutes before the Pick-up Departure Time agreed.

11. Cancellations or changes made by GoToLimos

11.1. If, in the unlikely event, that Dotransfers cancels or needs to make a major change to your booking, you will be informed as soon as reasonably possible after we become aware of this. In this case you will be entitled to a full refund of the price paid by you for the affected part of the trip and we will have no further liability to you

12. No show by you and/or being late.

12.1. If you do not use the Transport Services (for example you are a “no show”) and you have not cancelled you’re booking according to the cancellation policies, you will not be entitled to a refund. 

12.2. If you believe that you may be delayed, you must contact GoToLimos, as per the numbers on your E-ticket, as soon as possible and request extra waiting time. GoToLimos charges extra waiting time and you will be responsible for paying those charges prior the transfer taking place, in resort.

12.3. Alternative pickup arrangements are subject to the availability.

13. No show or failed pick up by Transport Company 

13.1. If you don’t find your driver on your arrival you must contact GoToLimos before leaving the airport. If the driver was on location and you left without contacting him or the company, you will not be entitled to a refund.

13.2. If you don’t find your driver on your departure you must contact GoToLimos before leaving the pick-up point. If the driver was on location and you left without making contact with him or the company, you will not be entitled to a refund.

13.3. If you cannot contact GoToLimos, make sure you do not miss your flight or other connections and make alternative transport arrangements. 

14. No show or pick up due to events beyond control of GoToLimos

14.1. If the driver does not pick you up for any reason that is not due to the fault of the driver and/or GoToLimos, but due to a reason outside the reasonable control of either GoToLimos or the drive; or if you are delayed for any reason outside your control, which may result in the Company not being able to service your booking, (Examples where this is not due to the fault of GoToLimos or the driver  include your flight or other transport being delayed or cancelled, missed flights or other missed transport connections, traffic or road conditions or incidences, industrial action, adverse weather conditions etc…), you will need to reclaim any costs incurred from your travel insurance or the relevant airline 

14.2. If you are delayed, you must contact GoToLimos as soon as possible. Failure to contact us will be considered a Passenger No-show and you will not be eligible for a refund.

15. Disputes and complaints

15.1. At the time of your travel, if you experience any problems in connection with your driver, you must contact GoToLimos, as per the numbers provided on your E-ticket.

15.2. After your travel time, please submit a post trip complaint to us in writing, via https://talktous.hoppa.com, providing us with as much information and evidence you can, within 28 days after the arranged pick-up departure time. We will initiate an investigation and check the information.

15.3. Failure to notify us of your complaint as quickly as possible may affect our ability to investigate the matter. Please note, that we will act only in matters that are under our scope according to these Terms and Conditions. 

15.4. GoToLimos is not able to offer any other resolution other than a Refund of the original cost of the transfer. 

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