Question 1

What’s the luggage allowance?

Accepted Answer

You're generally allowed to bring one suitcase and one piece of hand luggage per passenger, whether travelling by shuttle bus or private transfer.

This will be confirmed when you book but it’s worth checking before you travel to make sure your vehicle will be suitable for the luggage you have.

Question 2

What’s the difference between a hoppa shuttle bus service and private transport?

Accepted Answer

When you choose one of our low-cost Faro shuttle bus transfers, you’ll share the journey from the airport to your holiday accommodation with other holidaymakers and there will be drop-off points on the route. If you opt for a private taxi, you and those in your party will be the only passengers and you’ll travel directly to your accommodation.

There are also slight differences when you are picked up from Faro Airport. Private transfers include scheduled pick-up times, so you’ll know from looking at your e-ticket what time your driver will be expecting to meet you.
Shuttle bus passengers may find that there’s a waiting time of up to 45 minutes. This is because you might be joined by travellers arriving on different flights.

Question 3

What happens when I get to Faro Airport?

Accepted Answer

When you arrive at Faro Airport, head to the arrivals hall where you’ll be greeted by a hoppa representative. They’ll be holding a sign displaying either your name or ‘hoppa’. Show them your e-ticket and they’ll take you to your shuttle bus or private transport. Always check the information on your ticket as these meeting details can change.

Sometimes our drivers can be slightly delayed due to traffic or other reasons. If you can’t see them when you get to the arrivals hall, call the number on your e-ticket to get an update. The team at the resort will ask for the reference number on your ticket and then they should be able to tell you where your driver is.

Question 4

What if my flight into Faro is delayed?

Accepted Answer

We’ll always do our best to make sure you’re able to get to your holiday accommodation, even if there’s a slight interruption to start with. If your flight’s delayed or you’re held up because of your luggage, your driver will wait for 45 minutes. However, we suggest you call the number on your e-ticket just in case. A new driver might be sent to you for delays of over 45 minutes.

For any delays that go over three hours, you’ll have to rearrange your transfers with us. You can then claim through your travel insurance.

Question 5

What to expect at Faro Airport?

Accepted Answer

This airport opened in 1965 and tourists have been making the trip to the Algarve ever since. Seven million sun-seekers flock to this region each year, making Faro Airport especially busy in the summer months. By booking your transfer with hoppa, you can avoid the long queues for taxis from Faro Airport during busy periods.

While you’re there, you can grab some bargains at the duty-free stores and enjoy food at the cafés in the airport. You’ll find lots of last-minute souvenir ideas here, too!

Question 6

Where will I be picked up from for my return flight?

Accepted Answer

We want to make your journey back to Faro Airport seamless. That’s why we’ve created a pick-up system that means you know exactly where you need to be to catch your transfer before your flight home. You'll either be picked up from your accommodation if you've chosen a private vehicle or a designated pick-up point if on a shuttle bus.

Question 7

What are the private transfer pick-up times from Faro Airport?

Accepted Answer

For a return trip to Faro Airport via private transfer, your driver will arrive at your holiday accommodation at a set time, which you’ll find on your e-ticket. We always ask you to be ready 15 minutes before your pick-up time just to make the pick-up process as easy as possible.

We’ll also text you with a reminder of the time you’ll be collected if you decide to opt into receiving SMS messages from hoppa when you make your booking.

Question 8

What are the shuttle bus pick-up times from Faro Airport?

Accepted Answer

If you’re getting a shuttle bus to Faro airport, you’ll be given your pick-up time 24 hours before your departure time. We’ll either send you a text message detailing your pick-up time if you’ve opted in to receive SMS messages or you’ll be able to check online.

We always advise you to get to your pick-up point at least 10 minutes before your bus arrives. If your bus is late, call the emergency number on your e-ticket and we’ll find out where your driver is.

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