Landing at Innsbruck Airport (INN)
Innsbruck is a small airport with a single passenger terminal, so arrivals is one hall and there is no terminal to work out. Your transfer starts the moment you clear it.
Meeting your hoppa driver
A vetted local operator meets you inside the arrivals hall with a name board. The driver's name, the vehicle and the meeting point are on your e-ticket before you fly, and 24 hours before pickup hoppa sends a final SMS or WhatsApp confirming the exact spot and the driver's contact details.
- Meet and greet at the arrival gate is available on request, subject to airport policy
- If it cannot be done at the gate, an alternative meeting point is assigned and sent to you
- If you cannot see your driver, stay where you are and call the number on your e-ticket — hoppa answers in an average of 11 seconds, and it is a person, not a chatbot
If your flight runs late
Innsbruck sits in a valley with a short runway, and winter weather moves schedules around. That is exactly why the pickup is tied to your flight rather than to the clock.
- Your driver tracks the inbound flight and the pickup moves with your actual landing time
- Airport arrivals carry 60 minutes of free waiting after the scheduled landing, plus a 30 minute buffer on international flights
- Delayed by more than two hours? Contact customer service to reschedule. If the new time cannot be covered, the order is cancelled without charge
- Flight cancelled outright? Your transfer is cancelled free of charge
Diverted to another airport? Call hoppa immediately. Innsbruck diverts more often than most alpine gateways in bad weather. hoppa will do its best to reschedule your pickup, though a free transfer cannot be guaranteed if the new airport is in a different region or much further from Sölden.
Baggage & ski gear
Skis and boards are checked in as special baggage and come off an oversized belt rather than the standard carousel, so allow a little extra time for them. Tell hoppa how many ski, board and boot bags you are carrying when you book — the standard allowance is one bag per person up to 24 inches, and anything longer counts as two pieces.
Money
Austria uses the euro. Cards are accepted in the resort's hotels, shops and lift offices, but it is worth carrying some cash for smaller mountain huts.
Innsbruck to Sölden — the 85 km, 1 hr 15 min run
Sölden sits 85 km south of Innsbruck Airport, and the geography is the whole story. The Ötztal opens off the Inn valley at Ötztal Bahnhof, about 38 km from the resort, and from there there is one road up and the same road back down.
The route in outline
- Leave Innsbruck Airport and run west along the Inn valley
- Turn south into the Ötztal at Ötztal Bahnhof, the valley's railway station
- Follow the single valley road south for the last 38 km, climbing steadily to Sölden at 1,377 m
Included in your fare: tolls, taxes and the driver's fee are already in the fixed price you agreed at booking. There is no meter, and no surcharge because it snowed.
Winter driving law: winter equipment is compulsory
Legal requirement: in Austria, between 1 November and 15 April, vehicles must run winter tyres or carry snow chains in wintry conditions. hoppa's local operators are equipped as standard, which is one of the sharper differences against a hire car picked up at the airport. If you are driving yourself, confirm with the rental desk what is actually fitted before you leave the car park.
Saturdays are the pinch point
Almost every Tyrolean resort changes over on a Saturday. One road into the valley means the week's arrivals and departures share it at the same time, so a transfer that runs 1 hour 15 minutes midweek can take noticeably longer at peak changeover. Your fixed price does not change because of it.
Snow on the road
The road to Sölden is well maintained and cleared quickly, but heavy snowfall can close the valley road briefly. Clearance is fast and closures are usually short. The practical consequence is on the way home rather than the way in: build a little slack into a same-day departure flight rather than booking the tightest connection.
Carrying on up the valley
Sölden is not the end of the road. Obergurgl sits 15 km further up, about 20 minutes by road, and the transfer is the same run with a longer final climb. Sölden is the lively end of the Ötztal; Obergurgl is the quiet one. If you are staying beyond Sölden, book to the accommodation name rather than to the resort.
Your first day on the mountain
Sölden village sits at 1,377 m and the ski area climbs to 3,340 m. That vertical is the reason the resort holds snow long after lower valleys have lost it, and the reason it opens early.
The ski area
- More than 140 km of pistes across all abilities
- Lifts serving the Rettenbach and Tiefenbach glaciers
- Three lift-served 3,000 m peaks, known locally as the BIG 3, with viewing platforms out over the glacier terrain
- Regular host of the FIS Alpine Ski World Cup season opener, which is what the early-season snow record is built on
Lift passes and hire kit
Book both before you travel where you can. Passes and hire are set by the resort and its shops rather than by hoppa, so check the official Sölden resort site for prices and availability on your dates, and reserve boots early in peak weeks.
- Buying a pass online usually saves a queue on your first morning
- Ask your hire shop about delivery or fitting near your accommodation
- If you are skiing the glaciers, check the day's lift status before you set off — high terrain closes on wind as well as snow
Before you ski: a UK GHIC covers state medical treatment in Austria on the same terms as a local, but it does not cover mountain rescue, a helicopter callout, private clinics or getting you home. Take travel insurance with explicit winter-sports cover, and check whether it includes off-piste if you intend to ski it.
Two resorts, one valley
Sölden is the busy, late-finishing end of the Ötztal, with the bars to match. Obergurgl, 15 km further up the same road, is the quieter alternative. Worth knowing which one you have booked before you arrive.
Practical essentials for your stay
Money & cards
- Austria uses the euro
- Cards are accepted in hotels, shops, lift offices and most restaurants
- Carry some cash for mountain huts and smaller bars, which are not always card-friendly
Emergency numbers
- 112 — the European emergency number, which works anywhere in Austria
- 140 — Austrian mountain rescue
- 144 — ambulance
- 133 — police
★ Health cover
A GHIC is not enough on its own. Your UK GHIC gets you state medical treatment in Austria on the same basis as a resident, which is genuinely useful. It does not pay for mountain rescue, a helicopter lift off the glacier, treatment in a private clinic or repatriation. Take winter-sports travel insurance as well, and read what it says about off-piste.
Weather & snow reports
- The resort's own snow report and webcams — official live piste and lift status, and the fastest way to see whether the glacier lifts are turning
- snow-forecast.com — altitude-specific forecasts, which matter on a hill that runs from 1,377 m to 3,340 m
Language, tipping & etiquette
- German is the language, and English is widely spoken across the resort
- Tipping is not obligatory. Rounding up, or 5–10% for good service, is normal
- A "Grüß Gott" on entering a shop or a hut goes a long way in Tyrol
Your booking, once it is made
- Confirmation lands immediately, a reminder goes out 7 days before, and final pickup details arrive by SMS or WhatsApp 24 hours before
- Cancellation is free outside 24 hours for vehicles up to 7 seats, outside 48 hours for 8 to 14 seats and outside 14 days for 16 or more
- Passenger names, contact numbers, passenger count and luggage count can be changed within the booked vehicle's capacity — one free modification where your booking is eligible
- Book the return leg at the same time, and leave slack for a same-day departure flight in case the valley road is slow
hoppa 24/7 support
The 24-hour hoppa support number is printed on your e-ticket. Use it for any transfer-day question, a change of pickup time, or anything that comes up during your holiday. Calls are answered in an average of 11 seconds, with a 99.7% answer rate, across chat, email and phone.