Arrivals
Innsbruck brings UK flights into a single arrivals hall. Clear passport control, take your cases off the carousel, then collect skis and boards from the oversized baggage belt before you head for the doors. Look inside the hall rather than out at the kerb. Your pick-up spot is printed on your e-ticket, with a number to ring if nobody is there.
Private transfers
Your driver stands inside the arrivals hall, in the row of name boards beyond the barrier, holding a sign with your name or the 'hoppa' logo.
Coaches
Walk out to the coach bay, signed from the hall. Follow the coach signs rather than the taxi ones.
Delays & Driver Info
1
Free waiting time
You get up to 60 minutes of free waiting after your flight lands. On an international arrival a 30-minute buffer is added before the waiting time starts, which covers the queue at the oversized belt for skis and boards.
Delayed, diverted or landing early?
Your flight is tracked from the moment you board. Innsbruck diverts more often than most alpine airports, usually to Munich or Salzburg, and your operator sees it before the arrivals board does. They will be in touch about repositioning or rebooking. A simple delay just shifts your pick-up and needs nothing from you.
?
Can't find your driver?
Stay inside the arrivals hall and call the number on your e-ticket. hoppa's team picks up in an average of 11 seconds, a 99.7% call answer rate: a real person, 24 hours a day, seven days a week. The hoppa help centre answers most questions before you need to call.
What to do around Innsbruck?
With a few hours spare before a transfer or a flight home, the city is close enough to be worth leaving the airport for.
- The Altstadt and the Goldenes Dachl are fifteen minutes away, with painted facades on three sides and the Nordkette standing over the rooftops.
- The Nordkettenbahn climbs from the city centre to 2,300 metres in about twenty-five minutes, so you can look down on the runway you landed on.
- The Bergisel ski jump above the town holds two Olympic finishes and a viewing terrace, which makes a good hour on a grey afternoon.