Arrivals
Stansted has one main terminal, so every flight arrives at the same place. After passport control and baggage reclaim, follow the signs for Arrivals and the Coach Station. Your e-ticket lists your exact meeting point and a phone number to call if you cannot see your driver.
Private transfers
Your driver waits in the arrivals hall, by the coffee shops just past the exit from baggage reclaim, holding a sign with your name or the 'hoppa' logo.
Shared shuttles & coaches
Walk to the Coach Station, a short covered walk from the terminal, for the shared shuttle and coach pickup zone. Follow the signs for coaches, not the taxi rank.
Delays & Driver Info
1
Free waiting time
Your driver waits up to 60 minutes after your scheduled landing, with an additional 30-minute buffer once you have cleared passport control — useful when the queues at Stansted are long.
Delayed or diverted?
Your driver tracks your flight from the moment you board. If bad weather diverts you to Luton, Gatwick or Heathrow, they know before you land and will contact you to reposition or rebook. A delayed flight simply moves your pickup — there is nothing for you to do.
?
Can't find your driver?
Head to the information desk in arrivals and call the number on your e-ticket. hoppa's team picks up in an average of 11 seconds, a 99.7% call answer rate (CE indicators): a real person, 24 hours a day, seven days a week.
What to do around Stansted airport?
If you have time before your transfer or your flight home, the towns and cities around Stansted reward an early start.
- Wander Bishop's Stortford, the historic market town five minutes from the airport, for riverside pubs and independent shops.
- Cambridge is under an hour away for punting on the Cam, King's College Chapel and the Fitzwilliam Museum.
- Central London is about 50 minutes by train for the West End, the City and everything in between.