Arrivals
The whole airport is under one roof. After passport control, where it applies, and baggage reclaim, head into the arrivals hall. Check your e-ticket here: it shows where your driver stands and the number to ring if you miss each other.
Private transfers
Walk to the meeting point your e-ticket names. Your driver's free waiting is timed from when your flight lands, after a 30-minute buffer on an international flight. That usually covers the passport queue and baggage reclaim.
Minibuses
Groups meet their driver at the same e-ticket meeting point. A correct passenger count at booking means the minibus waiting for you has enough seats.
Delays & Driver Info
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Free waiting time
On a domestic flight, your up to 60 minutes of free waiting starts when you land. On an international flight, a 30-minute buffer is added to your landing time first, and the free wait starts after it.
Delayed, diverted or landing early?
Flight delayed by more than 2 hours? Contact customer service to reschedule your ride. Diverted or landing early? Call the number on your e-ticket.
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Can't find your driver?
Stay in the arrivals area and call the number on your e-ticket. hoppa's team picks up in an average of 11 seconds, at a 99.7% call answer rate, 24 hours a day, seven days a week. The hoppa help centre answers most questions before you need to call.
What to do around Helsinki?
If you have time before your transfer or your flight home, three places reward the trip. For more ideas, see our guide to things to do in Helsinki in winter.
- Suomenlinna, the sea fortress on islands off the city, is on UNESCO's World Heritage list. HSL ferries run to it from Market Square all year.
- The red-brick Uspenski Cathedral in Katajanokka, completed in 1868, is a short walk from Market Square.
- Senate Square is framed by four buildings designed by Carl Ludvig Engel, with the white Helsinki Cathedral, finished in 1852, at its head.