Arrivals
One terminal, two arrival halls. International flights land on the Schengen and non-Schengen side; domestic flights from Cluj, Iași and Timișoara come into the smaller hall next door.
International arrivals
Passport control first, then baggage reclaim, then the arrivals hall. Your driver waits beyond the customs doors with a board showing your name.
Domestic arrivals
No passport control on a flight from inside Romania, so you can be at the kerb within ten minutes of the doors opening. Allow for it when you set your pickup time.
Where your driver stands
In the international arrivals hall, directly in front of the exit from customs. Walk out, look for the board with your name on it.
Getting a SIM or some lei
ATMs and exchange desks sit in the arrivals hall. Draw a small amount of lei for the bus, a coffee or a tip. Your transfer needs no cash at all.
Delays & Driver Info
1
Free waiting time
On a domestic flight, your up to 60 minutes of free waiting starts when you land. On an international flight, a 30-minute buffer is added to your landing time first to cover passport control and the walk through to the arrivals hall, and the free wait starts after it.
Diverted or badly delayed?
Call the number on your e-ticket as soon as you have a signal. Bucharest diversions usually go to Constanța or Craiova, and your driver needs to know before the vehicle sets off for Otopeni. You get a new pickup arranged at no extra cost.
?
Can't find your driver?
Stay inside the arrivals hall rather than walking out to the kerb and call the number on your e-ticket. You wait an average of 11 seconds before someone picks up, and 99.7% of calls get answered: a real person, any hour of the day, any day of the week. The hoppa help centre answers most questions before you need to call.
Stuck at Otopeni with time to spare?
The terminal is compact, so you will find everything inside a five-minute walk.
- Eat before security on the departures level, where the prices are closer to city prices.
- Use the free airport wi-fi to check your driver's number against your e-ticket.
- Spend your last lei in the pharmacy or the newsagent rather than carrying coins home.
- Charge up at a seating area near the gates: most banks of seats have sockets built in.
- Leave the bags at left luggage if you have half a day and want to go into town.