Landing at Innsbruck Airport (INN)
Innsbruck is the gateway to Val Gardena for anything up to fourteen seats: 120 km, about 2 to 2.5 hours by road, and £342 for a private car. It is a small, single-terminal airport sitting minutes from the city, so you walk from the gate into the arrivals hall with no transit to catch.
Meeting your hoppa driver
Your driver waits in the arrivals hall, holding a board with your surname on it. Twenty-four hours before pickup hoppa sends a final SMS or WhatsApp with the exact spot and your driver's contact details.
- Airport arrivals carry 60 minutes of free waiting after your scheduled landing, plus a 30 minute buffer on international flights
- Your driver tracks the inbound flight, so a delay moves the pickup rather than losing it
- If you cannot see them, stay where you are and call the number on your e-ticket. hoppa answers in an average of 11 seconds, and it is a person rather than a chatbot
Tip: you are crossing from Austria into Italy, so check your roaming settings before you leave the terminal. Signal is fine on the motorway and patchy once the road climbs into the valley.
Baggage & ski gear
Skis and boards are checked in as special baggage and come off a designated oversized belt rather than the standard carousel. Tell hoppa how many ski, board and boot bags you are carrying when you book, so the vehicle sent has the space. The standard allowance is one bag per person up to 24 inches, and anything longer counts as two pieces, which a ski bag almost always does.
Landing somewhere else instead
Three airports serve Val Gardena and they are not interchangeable. Book the transfer for the airport you are actually landing at:
- Innsbruck (INN) — 120 km, about 2 to 2.5 hr, from £342. Nearest, quickest and cheapest, and capped at 14 seats.
- Verona (VRN) — 190 km, about 2.5 to 3 hr, from £564. The cheaper Italian car, at £1,398 for eight seats.
- Venice (VCE) — 200 km, about 3.5 to 4 hr, from £700. The slowest drive, the cheaper Italian minibus at £969, and the only sensible coach.
Austria to South Tyrol, then off the main road
From Innsbruck the route runs south over the Brenner into South Tyrol, down the Isarco valley past Bressanone, and then turns off the main north-south motorway and climbs east into Val Gardena. The motorway does most of the work, which is why an Austrian airport reaches an Italian resort this quickly.
From Verona and Venice the approach comes from the south and east instead, and Venice spends more of its journey off the motorway. That is where its extra hour goes.
Worth knowing: there is a border on this drive and there is nothing to do about it. It is an internal EU crossing on a motorway, and your driver has made it a few hundred times. Carry your passport or ID card, as you would on any flight.
Three villages, one road
The valley holds three separate addresses and your driver needs to know which:
- Ortisei (Urtijëi) — the main settlement, and the biggest of the three for shops and evenings
- Santa Cristina — in the middle, linking the other two
- Selva — the best known ski resort of the three, and the village all the fares on this page were priced to
Give the property name when you book and the driver goes to the door rather than the village square.
The last climb, and winter Saturdays
The climb off the main valley into Val Gardena is an ordinary mountain road, well kept and driven daily all winter. What slows it is other people: traffic in and around the valley runs heavy on winter weekends, and changeover Saturday is the worst of it. Allow at least an extra hour and let the fixed fare do its job.
Your first day on the hill
Val Gardena links its three villages by lift and runs out onto the Sella Ronda, the circuit around the Sella massif. So your first morning does not have to start where you slept. Pick a direction and you can come back a different way.
Getting to the lifts from your door
- On foot — most accommodation in all three villages sits within a walk or a short local bus ride of a lift station
- Your transfer — hoppa drops you at your accommodation, so the daily run to the lifts is a local arrangement rather than part of the booking
- Between villages — the lifts do this job, which is the point of the valley and the reason it reads as one ski area rather than three
Tip: the Sella Ronda runs in both directions and they are not the same day. Check which way round you are going before the first lift, not at the third one.
Timing your arrival
A morning flight into Innsbruck has you in the valley by early afternoon with time to collect a lift pass. An evening flight means a night arrival and a full first day instead. Transfers run through the night on this route; a nighttime surcharge applies between 22:00 and 08:00 local time and is already inside the price you agreed.
Your flight home
Book the return leg when you book the outbound and hoppa schedules the pickup to land you at the airport at least two hours before departure. On a changeover Saturday that buffer is doing real work.
Practical essentials
Your transfer, in numbers
- Free waiting on airport arrivals: 60 minutes after your scheduled landing, plus a 30 minute buffer on international flights
- Free waiting on departures and point-to-point: 15 minutes after the scheduled pickup time
- Cancellation: 24 hours before travel on 7 seats and under, 48 hours on 8 to 14 seats, 14 days on 16 seats and above, all for a full refund
- Child seats: the first one is free. Request it at booking
- Luggage: one bag per person up to 24 inches. Over 24 inches counts as two pieces
- Nighttime surcharge: 22:00 to 08:00 local time, already included in the price you agree
- Booking inside 24 hours: possible, with an expedited booking fee
- Pets and service animals: permitted, counting toward the vehicle's passenger allowance
Paying for it
Your transfer is paid once, upfront, in the currency you booked it in, so there is nothing to settle with the driver at the end of a long day. hoppa takes Visa, Mastercard, American Express, Maestro and PayPal.
Crossing the border
The Innsbruck route crosses from Austria into Italy. It is an internal EU crossing on a motorway and there is nothing to arrange, but carry the passport or ID card you flew on, check your roaming before you leave the terminal, and travel with a GHIC or EHIC if you hold one. Mountain rescue and medical repatriation are not covered by it, so winter sports insurance is a separate and necessary thing.
If something goes wrong
hoppa's support team answers in an average of 11 seconds, 24/7, across chat, email and phone, with a 99.7% call answer rate. The hoppa help centre is the place to start if you would rather read the answer than ask for it. Any complaint must reach customer service within 30 days of the date of service.
Before you leave home: screenshot your e-ticket. The meeting point and the emergency number are the two things you want on the screen rather than in the cloud.