Here at hoppa we take the safety of our customers incredibly seriously, and we hope that everyone is looking after themselves and staying safe.

With different countries’ government advice changing constantly and impacting the ability to travel to and from those countries we are experiencing a very high level of contacts into our call centre.

During this period all of our team will be working from home and we will no longer be monitoring any calls coming in, but our hoppa agents will be ready to assist you via our ticketing system. Please submit your ticket at www.talktous.hoppa.com and one of our hoppa agents will get back to you as quickly as possible.

We want to encourage anyone with an existing booking with hoppa to amend rather than cancel their booking which you can do in the my booking section of the website. If you absolutely have to cancel your booking we are currently refunding customers with hoppa credits to be used against a future booking or bookings with hoppa.

We understand this is an extremely challenging time and would like to thank all our customers for their ongoing support and patience. 


Most recent update: 20th May 2020

Hoppa Credits

We are pleased to announce that all customers that have been refunded or purchased hoppa credits are now able to use them against any new booking made. The credits will be applied against the email address on your original booking or on the email used to purchase the credits.

Our customers’ safety is paramount to everyone here at hoppa, and we hope that you and your loved ones are safe. Both governments and airlines are starting to speed up their plans to come out of lockdown and to begin flying again, and we hope that you will be travelling again when it is safe to do so this summer. We do also have winter 20/21 and summer 21 on sale for anyone rebooking their holiday later this year or next year.

Thank you again to everyone for their support during this time.


Previous updates:

Updated 4th May 2020

Hoppa Credits

We wanted to give an update on when the hoppa credits will be available to use for new bookings, and to say again that we are very appreciative of everyone that has taken these credits with hoppa.
 
The team have been working as quickly as possible to update our website so that they can be used against new bookings, and we expect this to be finished now within the next three weeks. We will communicate again when the work has finished and bookings can be made with your credit.
 
We can see that some governments are beginning to talk about their plans to come out of lockdown within their countries, and we are hopeful that our skies will re-open again this summer. We do also still have winter 20/21 and summer 21 on sale as well for anyone who is booking their winter or summer holiday for next year.
 
We hope that you and your loved ones are safe, and want to again thank everyone for their support during this time.

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