Here at hoppa we take the safety of our customers incredibly seriously, and we hope that everyone is looking after themselves and staying safe.

With different countries’ government advice changing constantly and impacting the ability to travel to and from those countries we are experiencing a very high level of contacts into our call centre.

During this period all of our team will be working from home and we will no longer be monitoring any calls coming in, but our hoppa agents will be ready to assist you via our ticketing system. Please submit your ticket at and one of our hoppa agents will get back to you as quickly as possible.

We want to encourage anyone with an existing booking with hoppa to amend rather than cancel their booking which you can do in the my booking section of the website. If you absolutely have to cancel your booking we are currently refunding customers with hoppa credits to be used against a future booking or bookings with hoppa.

We understand this is an extremely challenging time and would like to thank all our customers for their ongoing support and patience. 

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