Arrivals
IAD runs one Main Terminal feeding four concourses (A, B, C and D), linked by the underground AeroTrain. International flights arrive into Concourse D and clear customs in the Main Terminal before you reach the arrivals level. Domestic flights land at concourses A through C and feed the same arrivals level. Everything funnels to the same baggage claim and the same set of exit doors.
Where to meet your driver
Your hoppa driver waits at door 2 on the Main Terminal arrivals level, holding a sign with your name. Your e-ticket confirms the exact spot. International arrivals ride the AeroTrain in from Concourse D, then come down to the same arrivals level as everyone else.
Skip the door 4 rideshare lot
Uber and Lyft pickups are pushed out to door 4 and the rideshare staging area, away from the terminal doors. Do not head there for a pre-booked transfer — your hoppa car is waiting at door 2, not in the rideshare lottery.
Delays & Driver Info
1
Free waiting time
60 minutes after your scheduled landing for domestic arrivals, plus a 30-minute buffer for international arrivals into Concourse D to cover the customs queue and the AeroTrain ride to the Main Terminal.
Flight delayed or diverted?
Your driver tracks the flight in real time, so they already know. Real-time tracking covers weather diversions to BWI or DCA and holds during congressional-week congestion. If your inbound slips, the driver simply adjusts — no extra charge inside the free wait.
?
Can’t see your driver?
Head to door 2 on the arrivals level first. Then call the number on your e-ticket — hoppa’s team answers in an average of 11 seconds, 24/7, a real person, not a chatbot.