Arrivals
Head down to the Lower Level ground-transport area after baggage claim; your hoppa driver waits here with a name board. Take the exit marked for ground transportation and pre-arranged pickups, not the taxi rank or the Departures Level rideshare zone.
Pickup point
Your driver holds a printed board with your name on the Lower Level ground-transport area and is expecting your flight. The exit is marked for ground transportation and pre-arranged pickups.
Where not to go
Do not walk to the BWI Rail Station for your transfer — that is for MARC and Amtrak passengers only. Also skip the taxi rank and the Departures Level rideshare zone.
Delays & Driver Info
1
Free waiting time
60 minutes for domestic arrivals and 90 minutes for international arrivals, measured from your scheduled landing time. If your gate or reclaim carousel changes, your driver tracks the update automatically.
If you cannot see your driver
Stay on the Lower Level and do not leave the pickup area. Call the number on your e-ticket — hoppa’s team answers in an average of 11 seconds and can locate your driver quickly.
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Automatic flight tracking
Your driver watches your flight in real time. Gate changes, baggage-carousel updates, and short delays are handled without any action from you.
What to do near BWI airport?
BWI sits between two capital cities and a historic sailing harbour — if you have time on either side of your flight, the trips are worthwhile.
- Baltimore Inner Harbor: waterfront dining, the National Aquarium and historic ships, 20 minutes north.
- Washington DC: the National Mall, Smithsonian museums and the Capitol, an hour south.
- Annapolis: the Naval Academy and a historic sailing harbour, 40 minutes east.