Arrivals
MIA is one large terminal, not several separate buildings, so the “which terminal” panic is unnecessary. The concourses (North, Central and South) all connect around a single structure. When you land, head down to Level 1 for baggage claim and arrivals, where your hoppa driver will be waiting.
Where to meet your driver
Your hoppa driver waits in the arrivals area on Level 1 (the lower level), holding a board with your name. Follow signs to Baggage Claim, then continue to the Ground Transportation / arrivals exit on Level 1. The driver name, photo and vehicle plate are already in your e-ticket.
Do not follow the touts
Do not accept a ride from anyone touting inside the terminal. Your named driver comes to you at the arrivals meeting point. Look for your name on the board and check the plate against your e-ticket before you get in.
Delays & Driver Info
1
Free waiting time
60 minutes after an international flight lands, plus a 30-minute buffer to cover the customs queue and the walk from baggage claim to the kerb (15 minutes on domestic and point-to-point pickups).
Flight delayed or diverted?
Your driver tracks the flight in real time, so they already know. The booking is linked to your flight number, so a gate change or a diversion is handled automatically. If your inbound slips, the driver simply adjusts — no extra charge inside the free wait.
?
Can’t see your driver?
Call the number on your e-ticket before leaving the arrivals area — hoppa’s team answers in an average of 11 seconds, 24/7, a real person, not a chatbot.