Chicago O'Hare International Airport (ORD) Transportation Private Cars, Shuttles & Transfers to Downtown Chicago, the Loop & the Suburbs

Arrive happy with Chicago O'Hare airport transfers & rides

You land at O'Hare, collect your bags, and the taxi line is already forty deep while the Kennedy Expressway crawls somewhere between you and your hotel in the Loop. That is the moment O'Hare arrivals dread, and it is exactly the moment a pre-booked hoppa transfer removes.

Your driver is already tracking your flight, your price is fixed before you leave home, and your name is on the sign the second you clear arrivals.
hoppa connects 40M+ travellers to 70,000+ vetted local operators worldwide, so the car meeting you at ORD has passed the same checks global banks rely on.

Shared from $22pp · Private car from $55 · Minivan from $75 to Downtown Chicago
Journey time 35–75 mins depending on the Kennedy. Prices are indicative. Check hoppa.com for live availability.

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Cloud Gate sculpture reflecting the Chicago skyline in Millennium Park

Everything you need to know before you book

Pick a topic to see the most common questions travelers ask at this airport — fixed prices, vehicles, delays, deals, trust, and managing your booking.

Pricing What does it cost to my resort?

Vehicles Which vehicle fits my group?

Delays What if my flight is delayed?

Deals Best price & current deals

Trust Why hoppa? Trust & comparison

My booking Already booked? Login & manage

What does it cost to my resort?

What's the price from the airport to my resort?

Prices vary by route, vehicle, season, and time of day. Enter your dates and party size above to see your fixed quoted price for the exact journey.

What's included in my fixed price?

Your quoted price covers vehicle hire, fuel, the driver's service fee (tips), tolls, parking, taxes, and any entry, congestion or airport-access fees on the route. There's nothing extra to pay the driver on arrival.

What's NOT included — what could cost extra?

Charged separately and disclosed before they apply: overtime fees if your trip runs longer than reserved, excess-mileage fees if you exceed your booked distance, night-time service fees on some routes (22:00–08:00), holiday or event surcharges in some regions, additional child seats beyond the first one (which is free), and extra stops you add during the ride.

Will the quoted price change between booking and travel?

No. Once your booking is confirmed, your price is locked — it's what you pay regardless of demand, season or currency changes between today and your travel date. Booking early is the surest way to secure today's rate.

Will I pay anything to the driver on arrival?

No. Your fare is paid in full at booking and covers everything the driver's owed — tips, tolls, fuel, taxes, parking. Bookings are pre-paid via credit card, debit card, or PayPal on the hoppa platform. The only reasons your final charge could differ from the quote are changes you make on the day (extra stops, route changes) or fees for damage or smoking, which are disclosed in our terms.

Are there night-time or holiday surcharges?

Some services include a night-time fee for travel between 22:00 and 08:00, and prices may adjust on local holidays. Both are always reflected in the quote you see before paying — there's nothing additional charged at the trip itself.

Can I tip the driver?

Tipping is entirely at your discretion. The driver's service fee is already included in your fare, so a tip is appreciated but never expected.

Do prices change for larger group sizes?

Rates are set per vehicle category, not per person. Moving up to a larger vehicle to fit a bigger party or extra baggage is reflected in the fixed quote you see at booking.

I think I was overcharged

Disputes must be raised within 14 days of the charge date by emailing customer service with your card statement and a brief explanation. After 14 days, charges are considered final.

Which vehicle fits my group?

How many people and how much luggage fit in each vehicle?

Vehicle categories include Sedan, Business Sedan, Minivan, Business Minivan, Minibus and Bus. Each has a strict insured maximum for passengers and luggage that drivers must adhere to. Default luggage allowance is one 24-inch suitcase per passenger — bags larger than 24″ count as two pieces. Choose a category that fits both your party and your bags.

Will I get the exact car shown in the picture?

Vehicle images are for illustration only. You're booking a category, not a specific model — and we may upgrade you to a higher category at no extra charge if your selected one isn't available.

Shared shuttle vs private transfer — what's the difference?

Private transfers take you directly from your pickup point to your accommodation, with no shared passengers and no extra stops. Shared shuttles are budget-friendly and pick up multiple passengers on a planned route, so the journey may take longer but the per-person price is lower.

Can I add a child seat for my baby or toddler?

Yes. We offer infant carriers, baby seats and boosters depending on your supplier and route. Add the seat type you need during booking so it can be confirmed in advance.

How much does a child seat cost?

The first child seat in your booking is included free. Any additional seats may carry a fee from the supplier — the exact amount is shown in your booking quote before you pay, so there are no surprises.

I forgot to request a child seat — can I add it after booking?

Yes. Contact customer service as soon as possible to add it to your booking. Late requests are honoured subject to availability, so the sooner you ask, the better. Important: no refund or replacement applies if a driver arrives without a seat that wasn't requested in time.

Is my child seat guaranteed once I've added it to my booking?

If you've added the seat at the time of booking, it's confirmed with your transport supplier. Seats requested after the booking is placed are subject to availability. If a seat ends up unavailable on arrival because it wasn't requested in time, no refund applies.

Can I bring a pet or service animal?

Yes, at no extra charge. Notify us at booking so the right vehicle is allocated. Important: animals count toward the vehicle's passenger capacity — so a 5-seat vehicle with two pets has three human seats.

Do you have wheelchair-accessible options?

Yes. Note any accessibility need (wheelchair, mobility scooter, special assistance) in the booking comments. We work with specialised partners and make reasonable efforts to accommodate.

What if my flight is delayed?

Will my driver wait if my flight is late?

Yes. Your driver waits up to 60 minutes free after your scheduled arrival for airport pickups. For international flights, there's also a 30-minute buffer added on top — so your driver's free waiting period starts after that buffer ends.

What if my flight is delayed by more than 2 hours?

Contact customer service to reschedule. If we can't pick you up at the new time, the order is cancelled without charge.

What if my flight is cancelled entirely?

Your transfer is cancelled free of charge. Contact customer service immediately so we can update the booking.

What if my flight is diverted to a different airport?

Contact us immediately. We'll do our best to reschedule your pickup — though we can't guarantee a free transfer if the new airport is in a different region or significantly further from your destination.

Where will I meet my driver?

24 hours before pickup we send a final SMS or WhatsApp with the exact meeting point and your driver's contact details. Meet & greet at the arrival gate is available on request, subject to airport policy — if not possible at the gate, we'll assign an alternative meeting point.

What if I'm stuck inside the airport (luggage, immigration)?

Use the emergency number on your e-ticket to call the driver or local supplier and let them know you're still in the terminal. The driver will wait through their free period and, if reached in time, can sometimes extend.

What counts as a no-show?

Not appearing within the free waiting period and being unreachable for additional time. No-shows are charged in full and non-refundable.

Best price & current deals

Where can I find a discount code?

Active offers are applied automatically when you search — there's nothing to enter manually. To see what's currently running, check our discount codes page or our homepage banner.

Should I book early?

Yes. We recommend booking at least 24 hours in advance for the best vehicle selection. Bookings within 24 hours are subject to availability and may carry an expedited service fee. Booking early also locks in today's price.

Is there a low-deposit option?

On selected services and destinations, yes — pay a deposit now and the balance before your travel date. If the balance isn't paid in time the booking auto-cancels and the deposit is forfeited. Note: low-deposit bookings can't be paid with hoppa Credits.

What is Refund Protect?

An optional add-on at checkout from our partner Refund Protect. If you (or anyone in your party) can't attend for a covered reason, you receive 100% of your booking back. Refund Protect's decision is final — see their full terms when adding the option.

Can I use hoppa Credits from a previous booking?

Yes. hoppa Credits apply automatically to your next booking when you log in with the same email. They expire 12 months after issue, can't be transferred between accounts, and can't be combined with low-deposit bookings.

Can I cancel and get a refund?

Yes, depending on timing and vehicle size. Up to 7 seats: free cancellation more than 24 hours before pickup; 100% charge within 24 hours. 8–14 seats: free outside 48 hours. 16+ seats: free outside 14 days, 50% within 14–7 days, 100% within 7 days. Approved refunds process within 14 days to your original payment method.

Why hoppa? Trust & comparison

Who is hoppa exactly?

hoppa is a global mobility platform for airport transfers, airport taxis, ride-hailing, private holiday transfers and shuttles — empowering 40 million+ customers with seamless, door-to-door ground transportation across 182+ countries and 2,600+ airports and resorts.

In one place, you can instantly compare and book with real-time access to the best fares and optimal routes for every journey and every budget. Our network of 70,000+ vetted local fleet providers delivers reliable, fixed-price travel for every need.

Trusted by the world's leading payment networks and super apps — including Mastercard, UnionPay and Alipay — to power their global mobility ecosystems and agentic travel transactions.

Why pre-book instead of grabbing a taxi at arrivals?

Fixed price quoted upfront (no meter, no surprise tolls), driver waits up to 60 minutes free if your flight's late, meet & greet on request, child seats and accessibility bookable in advance, 24/7 multilingual support, and a clear cancellation policy if plans change.

Aren't I just paying a middleman fee?

Your payment covers both our booking service and the supplier's fare — we pay the supplier on your behalf. That's what gives you a fixed all-in price, dispute resolution, and a single point of contact if anything goes wrong on the trip.

Are the drivers vetted and licensed?

We only work with established local transport partners who meet our service and safety standards, and who operate under their own local licensing and insurance requirements. Each supplier is contracted directly by hoppa.

Is my booking and payment secure?

Yes. Payments are processed through industry-standard encryption and secure payment gateways. Your booking details and personal information are protected throughout the transaction.

Can I read verified reviews?

Yes — thousands of travellers share their journey feedback on our website and on Trustpilot, so you can see real experiences from past passengers before you book.

What if something goes wrong on the day?

24/7 phone support is available in English, Spanish and Chinese; chat support runs in all languages. Emergency contact numbers are on your e-ticket so you can reach support or the local supplier directly.

How do I complain after the trip?

For pre-booked transfers and shared shuttles, raise complaints within 30 days of the trip. For ride-hailing, within 3 days. Email customer service with your booking reference.

Already booked? Login & manage

Where's my e-ticket and pickup time?

A confirmation email goes out immediately after booking, a reminder 7 days before, and final pickup details by SMS or WhatsApp 24 hours before. Everything is also visible in My Bookings when you log in.

Can I get a VAT invoice for expenses?

Yes — contact customer service within 30 days of your trip to issue an invoice.

I left something in the car

Contact customer service as soon as possible. We'll make reasonable efforts to recover and return your item, but we can't guarantee retrieval and don't accept liability for items left behind.

Smoking, damage and cleaning fees

Smoking or vaping in any vehicle triggers a minimum $250 cleaning fee and the driver may end the trip; the fare becomes non-refundable. Trash, spills or other damage in the vehicle can incur a cleaning fee of up to $200.

What are hoppa Credits?

Credit issued on refunds or as a goodwill gesture. They apply automatically to your next booking when you log in with the same email, expire 12 months after issue, can't be transferred, and can't be combined with low-deposit bookings.

How do I cancel my booking? Can I get a refund?

Cancel from your account or by contacting support. Refund depends on timing and vehicle size: up to 7 seats — free outside 24 hours, 100% charge within 24 hours. 8–14 seats — free outside 48 hours. 16+ seats — free outside 14 days, 50% within 14–7 days, 100% within 7 days.

Can I change my booking details?

Yes, but only for: passenger names, contact numbers, number of passengers, and luggage count (within the booked vehicle's capacity). One free modification is allowed if your booking is eligible. For other changes — including route, vehicle category or pickup point — you'll need to cancel and rebook at the current price.

How long do refunds take to process?

Approved refunds are processed within 14 days to your original payment method.

How long is the transfer from O'Hare to Downtown Chicago and the suburbs?

O'Hare sits northwest of the city, so your journey time depends entirely on which direction you are heading and when you land. Downtown and lakefront zones run down the Kennedy; the western suburbs sit along I-90 and I-88 and are barely served by transit, which makes a pre-booked car the sensible call. The one thing that surprises first-time visitors: the western suburbs like Schaumburg are actually closer to O'Hare than Downtown is. Onward runs reach as far as Milwaukee, WI when a connection collapses and you need to keep moving north.

Destination from ORD	Private drive time	Shared (pp)	Private car (1–4)	Recommended vehicle
Downtown Chicago / the Loop	35–75 min	from $22	from $55	Sedan or Van
Magnificent Mile / River North	35–75 min	from $23	from $57	Sedan
Streeterville / Lakefront	40–75 min	from $24	from $58	Sedan
McCormick Place (convention)	40–80 min	from $27	from $64	Van or Minibus
Schaumburg (I-90 west)	20–35 min	from $18	from $45	Sedan
Oak Brook	30–45 min	from $22	from $54	Sedan or Van
Naperville	40–55 min	from $30	from $72	Van
Evanston / North Shore	30–45 min	from $21	from $52	Sedan
Milwaukee, WI (onward)	90–110 min	on request	from $180	Van or Minibus

Please note: Prices are subject to change depending on your specific travel details and requirements. To secure our most competitive price and get an instant, accurate fixed price, use the hoppa booking widget to lock in your ride today!

Elevated train passing through Chicago's Loop downtown on a sunny day

Elevated train rail passing through Chicago's Loop downtown on a sunny day

Which O'Hare transportation is right for you?

The vehicle you pick at O'Hare matters most when the weather turns or the group grows.

A single business traveller wants a quiet sedan and a receipt;
a family of five with winter luggage does not want to be splitting across two shared-shuttle stops in a January snow squall.

Choose the wrong size and you either pay for space you don't need or cram bags onto laps for 18 miles.

The table below maps real situations to the right vehicle.

Your travel style	Recommended service	Why it works
Solo or budget traveller	Shared shuttle	One fixed fare to Downtown, no haggling at the kerb, and you skip the taxi queue entirely.
Couple or business traveller	Private car (up to 5 seats)	A quiet sedan straight to the Loop with an itemised receipt for expenses, no surge pricing in the 22:00 arrival bank.
Family with winter luggage	Private minivan (1–22 seats)	Room for the whole party plus bags and buggies, so nobody rides with a case on their knees down the Kennedy.
Convention or event group	Private minibus	Keeps 6–14 delegates together from ORD to McCormick Place, the standard during RSNA and IMTS shows.
Wedding or large delegation	Private coach (up to 60)	One vehicle for the whole party arriving together, no scramble for multiple cars.
Travelling with mobility needs	Wheelchair-accessible minibus	Ramp-equipped and pre-fitted so the transfer is ready the moment you land.

A few things worth knowing before you book:

Child seats are free for the first one, so add it when you confirm your vehicle and it will be fitted and waiting at the kerb; requesting it in advance is what protects the journey from the start.
A nighttime surcharge applies between 22:00 and 08:00 local time, which matters at O'Hare because the heaviest international arrivals land in exactly that window.
The refundable upgrade lets you cancel closer to travel if your plans are still moving, and any promo code you hold is applied before you pay.

Child safety seat fitted in the back of a private vehicle

What happens if something goes wrong?

O'Hare is the worst major US hub for weather delays, and a February snowstorm can push your landing back ninety minutes without warning. That is the scenario a pre-booked transfer is built for.

Your driver tracks your flight in real time, so a diverted or delayed arrival does not leave a car circling Terminal 1 without you.
hoppa gives you 60 minutes of free waiting after your scheduled landing, plus a 30-minute buffer on international arrivals into Terminal 5, which is exactly enough for the customs queue that builds in the evening arrival bank.
If your terminal changes or you simply cannot spot your driver, you are never left stranded. Call the number on your e-ticket. hoppa's team picks up in an average of 11 seconds, not a chatbot, not a ticket queue, a person, available 24 hours a day, seven days a week.
Your fixed price holds through all of it, because the fare was locked the moment you booked.

For business travellers, every transfer comes with a proper VAT-style receipt for your expense report, priority support, and the option of an executive sedan for the run into the Loop or out to a suburban office park. It is the quiet, predictable arrival that a delayed winter evening rarely delivers on its own.

Michigan Avenue street sign framed by downtown Chicago skyscrapers

Is hoppa cheaper than a taxi or the Blue Line from O'Hare?

Chicago gives you real choices from O'Hare, and the honest answer is that the lowest-cost option depends on your situation.

The CTA Blue Line runs 24/7 from beneath Terminal 2 to the Loop for around $5, and for a solo traveller with a backpack on a dry afternoon it is hard to beat.
A metered taxi has no fixed fare, so the Kennedy at rush hour is your financial risk, not the driver's.

Here is how the main options compare to Downtown Chicago.

Transport option	Indicative price to the Loop	Journey time	What is included / what to watch for
hoppa private car	from $55 fixed	35–75 min	All-in price, flight tracked, named driver kerbside, 60-min free wait. No surge.
CTA Blue Line	~$5	~45 min + walk	Lowest fare for solo light packers; no help with bags, stairs at some stops, exposed in winter.
Metered taxi	$45–75+ (unmetered risk)	35–75 min	No fixed fare; Kennedy traffic runs up the meter; queue can be long at peak arrivals.
Ride-hailing	$40–90 (surge)	35–75 min	Surge pricing spikes in the 22:00 international bank; requires data on landing and a pickup-lot walk.

Watch the hidden cost.

Ride-hailing and taxis both float with the Kennedy Expressway, so a snow delay or the Friday 17:00 crawl is charged to you in real time.
A hoppa fixed price does not move with the traffic.

How to book your Chicago airport transfer with hoppa

Takes under two minutes from your phone before you fly.

Book Now

Search by flight or route

Enter Chicago O’Hare International Airport (ORD) as your pickup, add your destination and date. Use your flight number and hoppa tracks it automatically — including winter delays and diversions.

Choose your vehicle

Compare shared shuttle, private car, minivan and minibus side by side with fixed all-in prices in US dollars — Kennedy tolls, airport access fees, and any surcharges included.

Add extras

Request child seats (first one free), the refundable upgrade, or space for winter sports gear and oversized luggage bound for the suburbs.

Confirmed instantly

Your e-ticket arrives with your driver’s name, vehicle plate, photo, and the exact arrivals kerb where they wait at your terminal.

What to expect by popular destinations in Chicago

O'Hare sits northwest of the city, so the single thing first-time visitors miss is that your journey time swings more by direction and clock than by distance.

The cards below show what each route actually feels like, the local surprise to plan for, and which traveller each zone suits best.

Downtown Chicago skyline at sunset with the Willis Tower

Downtown Chicago / the Loop

Drive time: 35 min off-peak · 60–75 min peak Price from: Shared $22 · Private $55

A straight run down the Kennedy Expressway into the heart of the city, past Wacker Drive and the river. The catch is the I-90/I-94 split at Hubbard’s Cave, which is where the traffic knots on weekday evenings.

Best for: Business travellers and city-break arrivals heading to a Loop or River North hotel.

Aerial view of downtown Chicago and the Lake Michigan shoreline

McCormick Place

Drive time: 40 min off-peak · 70–80 min peak Price from: Shared $27 · Private $64

A cross-city run that skirts the lakefront, busiest when a major convention is in town and thousands land at ORD the same afternoon. Keeping a group together in one minibus beats a scatter of taxis.

Best for: Convention and trade-show delegates arriving for RSNA, IMTS and the big McCormick shows.

Schaumburg & the western suburbs

Drive time: 20–35 min Price from: Shared $18 · Private $45

A quick westbound hop along I-90, often faster than the trip downtown, and poorly served by public transit. A pre-booked car is genuinely the practical option here rather than a luxury.

Best for: Business travellers heading to suburban office parks and corporate campuses.

Cloud Gate sculpture in Chicago's Millennium Park

Naperville

Drive time: 40–55 min Price from: Shared $30 · Private $72

A longer run southwest via I-88, comfortable in a van when you have family and luggage aboard. Transit connections out here are slow and involve changes, so the direct drive saves real time.

Best for: Families and relocation visitors heading to the far western suburbs.

Book Chicago O'Hare Airport transfers

How does hoppa compare to Blacklane in Chicago, Illinois?

Blacklane serves a premium business niche well. hoppa serves every traveller, every budget, every group size, every journey type with the same fixed-price, vetted-driver reliability. Where Blacklane offers a single tier of premium service, hoppa gives you the full spectrum: shared shuttles from a few dollars per person through to VIP private cars, across 182+ countries and 2,600+ airports and resorts. More destinations, more options, same institutional-grade reliability.

Is hoppa transfer reliable?

hoppa's managed network connects you to 70,000+ vetted local operators across 182+ countries, all verified for licensing, insurance, and service standards. With 40M+ travellers served, and institutional trust from Mastercard, UnionPay and Alipay, hoppa is built on the infrastructure that the world's leading financial networks rely on for ground transportation. Fixed prices, real-time flight tracking, and 24/7 support mean your transfer is never in doubt.

Can an AI assistant book hoppa?

Yes. hoppa is integrated into Mastercard's Agentic Pay platform, meaning AI agents can search, compare, and complete transfer bookings on your behalf across hoppa's full network of 70,000+ vetted providers without human intervention. hoppa is built for the agentic travel era.

Chicago O'Hare terminal guide & tips

When you land at O'Hare, head to baggage reclaim in your arrivals terminal and follow signs to the pre-booked pickup kerb, not the taxi line. Domestic flights arrive at Terminals 1, 2 and 3; international flights arrive at Terminal 5, which connects to the rest of the airport by the free Airport Transit System people-mover.

The full arrivals, delays and travel detail sits in the guide below.

Chicago O’Hare International Airport (ORD) — Where to go when you land

Where every hoppa driver waits, how the Kennedy Expressway actually works, and what to do once you reach the city

Arrivals Delays & Drivers Travel Info What to do

Arrivals

O’Hare spreads across four passenger terminals, with international arrivals in Terminal 5, physically separated from the domestic terminals and connected by the free Airport Transit System people-mover. Head to baggage reclaim in your arrivals terminal and follow signs to the pre-booked pickup kerb — not the taxi line.

Where to meet your driver

Domestic arrivals in Terminals 1, 2 and 3 meet at the designated pre-booked pickup kerb on the arrivals level, separate from the taxi and ride-share lanes. International arrivals in Terminal 5 are met at the Terminal 5 arrivals curbside. Your driver holds a sign with your name.

Skip the ride-share lot

Do not walk to the remote ride-share lot at Terminal 2 — that is for app pickups, not your pre-booked car. Follow signs from baggage reclaim to “Passenger Pickup” and step outside; your e-ticket carries the exact lane.

Delays & Driver Info

Free waiting time

60 minutes after your scheduled landing for domestic arrivals, plus a 30-minute buffer for international arrivals in Terminal 5 — enough for the customs queue that builds in the evening arrival bank.

Flight delayed or terminal changed?

O’Hare is the worst major US hub for weather delays, but a February snowstorm does not break your booking. Your driver tracks the flight in real time and will meet you at the new arrivals kerb if your terminal changes.

Can’t see your driver?

Do not leave the kerb; check your e-ticket for the exact lane first. Then call the number on your e-ticket — hoppa’s team answers in an average of 11 seconds, 24/7, a real person, not a chatbot.

General Travel Information

Currency & tipping

US dollars. Tipping a driver is customary but never required in Chicago; the fixed fare is complete on its own.

Peak traffic

The Kennedy Expressway runs heaviest 07:00–09:00 inbound and 16:00–19:00 outbound, worst on Friday evenings. Your driver routes via I-294 and I-290 when Hubbard’s Cave backs up.

Taxi warning

A metered taxi has no fixed fare, so Kennedy traffic runs up the meter — a common surprise for first-timers. A hoppa fixed price does not move with the traffic.

CTA Blue Line

The honest budget alternative from beneath Terminal 2, around $5 to the Loop. Best for solo travellers with light bags and no winter weather.

What to do when you reach the city

The Magnificent Mile

Walk Michigan Avenue for the city’s flagship shopping and the lakefront views along the way.

Willis Tower & 360 Chicago

Ride to the top of the Willis Tower Skydeck or 360 Chicago for the skyline that defines the city.

The Loop & Millennium Park

Spend an afternoon at the Art Institute of Chicago and Millennium Park’s Cloud Gate, both in the Loop.

Book your Chicago O'Hare transportation with hoppa

Picture it going right: you clear arrivals, your name is on the sign, and you are gliding down the Kennedy toward the Loop while everyone else is still counting the taxi queue. No surge price, no meter climbing with the traffic, no waiting on a snowy platform. Just a fixed fare, a named driver, and the city opening up in front of you. Book your O'Hare transfer now and arrive in Chicago the easy way.

Plans change fast at O'Hare, especially when a connection collapses or a meeting runs late. Get 20% off your first ride via the hoppa app, capped at $4 — your booking, your driver details, and your fixed price all in one place before you reach the kerb.

Lock in your Chicago airport transfer rate

Frequently asked questions

Where do I meet my driver at O'Hare?

For domestic arrivals in Terminals 1, 2 and 3, your driver waits at the designated pre-booked pickup kerb on the arrivals level, which is separate from the taxi and ride-share lanes. International arrivals in Terminal 5 are met at the Terminal 5 arrivals curbside. Your e-ticket carries the exact lane, so you do not waste 15 minutes circling the wrong terminal.

What if my flight is delayed?

hoppa tracks your flight automatically. You get 60 minutes of free waiting after your scheduled landing, plus a 30-minute buffer for international arrivals to cover the customs queue.

Are child seats included?

The first child seat is free. Add it at booking and it will be fitted and ready at the kerb; requesting it in advance is what protects your journey from the start.

Can I bring pets?

Yes. Pets and service animals are permitted and count toward your vehicle's passenger allowance, so book a size up if you are travelling with a large dog and a full party.

How much luggage can I bring?

The standard allowance is one bag per person up to 24 inches. Anything over 24 inches counts as two standard pieces, so flag oversized winter gear or golf bags at booking.

Is there a nighttime surcharge?

A surcharge applies between 22:00 and 08:00 local time, which is worth knowing at O'Hare because the heaviest international arrivals land inside that window.

What is the cancellation policy?

Cars and vehicles up to 7 seats can cancel more than 24 hours before travel for a full refund. Vehicles for 8–14 passengers need 48 hours; coaches of 16 or more need 14 days.

How far ahead should I book?

Book as early as you can to secure your price. If you book within 24 hours of travel an expedited booking fee applies.